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Order Fulfillment Rep I


Madison, WI, US, 53701

Requisition ID:  7222

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.


Responsible for performing all assigned duties related to the completion of a daily call file. Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets.

  • Manages call file. Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service.
  • Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
  • Is prepared at all times to answer inbound calls in addition to managing outbound call file.
  • Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary.
  • Develop a full understanding of the current mix of available instant ticket games available.
  • Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers.
  • Monitors and tracks sales levels in order to better service assigned retailers.
  • Provides support for key accounts and coordinates changes necessary to implement changes of ownership.
  • Provides information to retailers on upcoming lottery promotions and contests.
  • Educates retailers on instant ticket policies and procedures.
  • Works with retailers in troubleshooting and correcting incorrect shipment of orders.
  • Performs additional duties as assigned.


Minimum Education:

  • High School Diploma
  • Associates Degree preferred.

Years of Experience:

  • 2 years of work experience preferably in a customer service role


  • Proficiency in Microsoft Office Applications
  • Professional phone etiquette

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

Nearest Major Market: Madison