IT Support Specialist

Location:

Macquarie Park, AU, 2113

Requisition ID: 16172

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Introduction

An outstanding opportunity exists to join a global market leader and dominant force in the Australian gaming market. IGT is the world leader in the design, development and manufacture of gaming products and systems. IGT Australia provides a range of gaming products, systems and services to the Club, Hotel and Casino industries.

We are seeking a highly enthusiastic and motivated IT Support Specialist to work with and support our IT Asset Management & Client Services teams.

Principle Duties and Responsibilities:

Overall Objective and Purpose:
Imaging, installation and support of the hardware and software infrastructure, teleconferencing, mobile devices and peripherals.

Image microcomputers along with troubleshoot PC hardware/software issues.
Provides accurate, timely and creative solutions to end user computer and basic network problems to ensure client productivity.
Basic understanding of teleconferencing\video support including but not limited Microsoft Hubs, MS Teams, mobile applications.
Performs restorative and maintenance actions either remotely or travel (locally or regionally) to the clients’ locations to resolve problems using advanced troubleshooting and technical skills.
Perform adhoc analysis, schedules, reporting, and administrative tasks.
Additional duties and responsibilities as assigned.

Requirements:

Must be proficient in microcomputer based operating systems (Windows/Apple) and applications (particularly O365, Microsoft Excel, Outlook, Word, and PowerPoint).
Knowledge of Active Directory Users and Computers.
Basic knowledge of desktop support and database operating systems
Punctual, strong work ethic, positive attitude, organized, & has an intense desire to learn.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-CS2

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.