Technical Lead (Implementation Specialist)
London, GB, W1H 5BT
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
The Role
Implementation Manager (Integration Technical Consultant)
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world. We create value by adhering to the highest standards of service, integrity and responsibility. IGT has a complete Global footprint and our family is 12,000+ strong.
ROLE OVERVIEW:
We are looking for an Implementation Manager to lead online casino gaming integration projects with customers worldwide.
Responsibilities
- Function as technical lead, driving integration projects from technical standpoint and getting customers live to production.
- Customer facing role, managing expectations and priorities from multiple projects
- Experience with defining technical integration design and solution
- Experience with leading technical conf. calls/workshops with various team from different regions
- Be the main technical point of contact for customer, support team, internal development, QA, or third-party providers within an integration project
- Works with Project Managers to drive day to day Integration project timelines, issues, risks and scope.
- Analyse requirements from regulation or customer, prepare technical documentation such as solution proposal, internal technical requirements etc.
- Field new feature requests from partners/customers assess technical feasibility and liaise with internal and external stakeholders to implement solution.
- Troubleshooting technical issues (frontend and backend) during the integration projects.
- Communicate with multiple teams to provide fluidity of information. Regularly report project progress to management in various forms. Ability to present to stakeholder and management on technical solutions, current issues and progress.
- Understand company’s products and features from technical perspective and be able to educate customer’s technical and non-technical teams to help them develop and integrate with our products
- For a small percentage hands on as needed to execute part of the development
- Meet deadlines by being very proactive, resourceful and self-educating.
- Contribute to improving internal tools and processes
- Participate in providing internal and external technical training
Experience
• Experience of integrations with interactive gaming preferred but not essential
• Experience of frontend (web) development is a must.
• Experience of backend integration is preferred but not essential
• Understanding of SDLC is a must
• Very solid frontend and backend integration skills, probably coming from development background
• Experience with architecture, networking, integration concepts and patterns.
• Are least 3-5 years of experience are expected.
• Work well under pressure and able to work on many projects concurrently
• Experience of working with internal and external teams that may be in various time zones is preferred.
• Good verbal and written communication skills with internal and external teams
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.