Head of Account Management EMEA (iGaming)

Location:

London, GB, EC2A 1AF Salford, GB, M5 3EA

Requisition ID: 16597

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

The Head of Account Management EMEA, leads the EMEA PlayDigital account management team and is responsible for developing and maintaining key customer relationships, implementing best practices in account management, train and mentor new joiners, and drive revenue growth in key jurisdictions. Strategic thinking and ability to collaborate with internal and external stakeholders to drive business objectives are critical to successful achievements.

What You’ll Do

•   Coach and Develop Account Managers to optimize PlayDigital IGT performance in key jurisdictions, build strong customer relationships,
•   Collaborate with Account Managers and guide them to develop effective Annual Customer Account plans based on main business goals and/or company OKRs and review them on a quarterly basis.
•   Maintain or develop customer relationships with top operators in the market, ensuring the customers are highly satisfied with PlayDigital IGT products and services.
•   As Head of AM department in EMEA may be required to directly manage 1 or more top Operators in the market (to be coordinated and decided with line manager).
•   Continuously improve ways to identify and deliver on business opportunities for each customer to meet or exceed established customer-specific financial targets.
•   Collaborate and facilitate Promo Strategy initiatives on Top EMEA accounts together with the Head of Promo Strategy.
•   Work with product teams on go-to-market strategy for new products
•   Make sure that the team is fully trained on new and upcoming products to support the business upselling strategy.
•   Collaborates with key internal stakeholders on regular forecasting, including the development of long-range plan and annual targets
•   Regularly assesses the trends and competitive positioning of IGT’s products through periodical Market trends monitoring.
•   Suggest and collaborate on planning and execution of iGaming Industry and/or Customers events throughout the year.
•   Manage and track expenditures and team budgets and report to the Global Director of Accounts
•   Manage accounts allocation to team members and headcount (be involved in hiring process)

About You

•   5+ years of experience in digital gaming, either in Partnership Management or Sales
•   5+ years of managing high performing teams, sales leadership preferred
•   Recognized as a strategic and operational leader with expert competence in developing customer relationships and sales planning and selling
•   Able to balance Playdigital IGT’s needs and outcomes with personal financial outcomes
•   Has the ability to quickly develop expert knowledge of all or a majority of PlayDigital IGT products, PlayDigital IGT’s brand and the market positioning and sales strategies
•   Has the ability to quickly develop expert knowledge of the competitive and regulatory landscape and of current competitive trends affecting customers in the region

Diversity, Equity and Inclusion

We believe that a team of unique individuals creates a dynamic, modern and fun work environment. Whether language, location or life experience, IGT PlayDigital recognizes and celebrates differences between team members. Our colleagues enjoy inclusive engagement through our 7 global Employee Impact Groups; Women’s Inclusion Network (WIN), Advancing Cultural Education (ACE), PRIDE, NEXGEN, Wealth of Wisdom (WoW) and Superabilities at IGT. We’re also the three-time Top-Ranking Gaming Supplier in the All-In Diversity Project; a Best Place to Work according to the Human Rights Campaign and the Disability Equality Index; and the 2023 D&I Award winner at the Women in Gaming Diversity Awards-London.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.