Account Manager (iGaming)

Location:

London, GB, EC2A 1AF Premstatten, AT, 8141 Vienna, AT, 1030 Gr. St. Florian, AT, 8522 MT, STJ 1017 Belgrade, RS, 11000 Bucharest, RO, 060574 Sliema, MT, SLM1670 RS Timisoara, RO, 300627 AT RO

Requisition ID: 16590

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Role Overview

The Account Manager is responsible for developing and maintaining key customer relationships, ensuring the customer is highly satisfied with PlayDigital IGT products and services and that all revenue generation opportunities are maximized. They are also responsible for upselling, cross selling and promotional activity within the customer with regards to PlayDigital IGT products in both channels.

Developing a comprehensive understanding of the customer’s business, the successful candidate will draw upon their knowledge of the casino gaming market to become a trusted advisor to the customer. The successful candidate will have strong communication skills, a client friendly manner, be flexible and thrive in challenging and evolving environments. Acquired knowledge of casino products, especially PlayDigital IGT game library, is advantageous.

The Account Manager is responsible for the entire customer experience. In order to perform effectively, they will work closely with customers to identify and manage a customer’s expectations, working in partnership with other internal PlayDigital IGT departments, including the Product and Delivery teams. The Account Manager is also responsible on a day-to-day basis for managing client satisfaction and financial performance of PlayDigital IGT games.

In order to perform effectively, the Account Manager should have an excellent understanding of online casino, and in particular marketing, game promotions, game positioning and all the KPIs that demonstrate the success of a casino game, helping the customer to improve their performance with an open and regular dialogue.

What You’ll Do

•   Develop customer relationships across all levels, ensuring the customer is highly satisfied with the company’s product and services
•   Maximize revenue generation opportunities within the nominated client base, in particular the launch, promotion and cross selling of PlayDigital IGT’s games, products and services
•   Track the financial performance of the customer account and monitor performance in order to deliver revenues in line with the company budget
•   Work closely with technical production and project managers to successfully deliver client projects which include new games, software upgrades, and back office configurations,
•   Work with the customer to launch PlayDigital IGT products on a timely basis, ensuring that both new and existing products are promoted with maximum exposure onsite, regular CRM and external marketing campaigns to optimize revenue performance. This will include game demonstrations, customer tracking and liaison with the customer’s marketing and product teams to highlight the benefits of PlayDigital IGT games.
•   Develop additional sales opportunities, assess financial performance, and liaise with legal and compliance teams on the contracts.
•   Maintain an up to date knowledge of industry trends and best practices to be well positioned to best advise the customer.
•   Maintain a comprehensive knowledge of the company’s products and services.
•   Act as an escalation point for customer issues, working to ensure that all issues get resolved satisfactorily and promptly.
•   Assisting in prospecting and acquiring new potential customers, attending prospect meetings where required.
•   Responsible for collection of customer feedback, verification and ranking of customer requirements for new product features and functions.
•   Monitors client post-production issues, bug fixes and sets priorities for Services and Network Operations with the relevant internal departments

About You

•   A minimum of 2 to 5 years’ gaming experience, ideally gained in account management roles
•   Proficient in MS Office (Word, Excel and PowerPoint) – in particular the use of Excel and PowerPoint
•   Excellent team player – ability to integrate to the team quickly, bringing a positive attitude and way of work
•   Well organized and structured person, keen to progress their career in gaming
•   A record of developing strong working relationships with executives, peers, and associates
•   Able to travel

Diversity, Equity and Inclusion

Diversity, Equity and Inclusion
We believe that a team of unique individuals creates a dynamic, modern and fun work environment. Whether language, location or life experience, IGT PlayDigital recognizes and celebrates differences between team members. Our colleagues enjoy inclusive engagement through our 7 global Employee Impact Groups; Women’s Inclusion Network (WIN), Advancing Cultural Education (ACE), PRIDE, NEXGEN, Wealth of Wisdom (WoW) and Superabilities at IGT. We’re also the three-time Top-Ranking Gaming Supplier in the All-In Diversity Project; a Best Place to Work according to the Human Rights Campaign and the Disability Equality Index; and the 2023 D&I Award winner at the Women in Gaming Diversity Awards-London.

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.