Gaming Services Technician I

Location:

Lincoln, RI, US, 02865

Requisition ID: 16326

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

The Gaming Services Technician is responsible for performing a variety of duties related to the basic troubleshooting, maintenance and repair of gaming terminals while in a casino and gaming service environment. The Gaming Services Technician will provide customer service to lottery, venue management and patrons.

Responsibilities:

Performs installations, de-installations and relocations of video game devices.
Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component.
Communicates effectively and efficiently with floor attendants.
Assists in the resolution of player disputes.
Using technical manuals in the repair/maintenance of Video Gaming devices.
Performs regularly scheduled preventive maintenance.
Routine maintenance on machines such as paper fills, bill jams and paper jams.
Comprehensive understanding of rules and regulations within assigned jurisdiction and knowledge of venue specific policies within the assigned jurisdiction.
Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices.

Qualifications

High School graduate or GED equivalent
One or more years of related work experience.
Candidate must have strong mechanical reasoning skills and the ability to work independently.
Will be required to apply for Gaming License in the appropriate jurisdictions.
Limited travel between facilities.
Will be required to perform services in the smoking areas of the facility.
Physical requirements involve frequently lift up to 50 pounds, loads/unloads trucks, walking for periods of time, bending and squatting and depending on services required, having to be on hands and knees for a length of time.
An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $43,680 - $46,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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