Quality Assurance, Lead

Location:

Lakeland, FL, US, 33815

Requisition ID: 17267

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

We are seeking a meticulous and experienced Quality Assurance Lead to oversee quality processes in our secure lottery ticket printing facility. This role is responsible for ensuring that all printed materials meet strict quality, regulatory, and security standards. The QA Lead will supervise quality technicians, coordinate inspections, and work closely with production and compliance teams to maintain the integrity of our products.

This position operates on a second-shift schedule. Applicants should be prepared for evening work and align with shift requirements.

Responsibilities

Lead and coordinate daily quality assurance activities across printing and finishing operations.
Develop, implement, and maintain quality control procedures and inspection protocols.
Supervise QA technicians and ensure consistent application of quality standards.
Conduct audits and inspections of printed lottery tickets to verify compliance with customer specifications and regulatory requirements.
Investigate quality issues, perform root cause analysis, and implement corrective and preventive actions (CAPA).
Collaborate with production, engineering, and security teams to resolve quality concerns and improve processes.
Maintain accurate quality records, inspection reports, and documentation for audits.
Train staff on quality standards, procedures, and best practices.
Ensure compliance with ISO standards, internal policies, and lottery commission regulations.
Support internal and external audits and customer inspections.

Qualifications

Education

Bachelor’s degree in Quality Management, Printing Technology, or a related field (or equivalent experience).

Experience

3–5 years of experience in quality assurance, preferably in a printing or secure manufacturing environment.

Skills

Solid understanding of quality systems, inspection techniques, and regulatory compliance.
Experience with ISO 9001 or similar quality management systems.
Excellent leadership, communication, and problem-solving skills.
High attention to detail and ability to work in a high-security, high-accuracy environment.
Proficiency in Microsoft Office and quality management software.

Work Environment

Secure printing facility with controlled access and strict compliance requirements.

Requires use of PPE and adherence to safety and security procedures.

May involve standing for extended periods and working near printing equipment.

Keys to Success

• Building collaborative relationships

• Decision making

• Drive results

• Foster innovation

• Personal energy

• Self-leadership

#LI-MS1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $39,848 - $103,002. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

Nearest Major Market: Lakeland

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