Intern Account Services

Location:

Lakeland, FL, US, 33815

Requisition ID: 17117

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

IGT Lakeland is excited to offer an outstanding opportunity for an Intern or equivalent experience in our Account Services department for Summer 2025. Ambitious students in Business, Analytics, or Operations programs are encouraged. Paid internships offer up to 28 hours per week for valuable industry experience and collaboration.

Internship project(s) or function(s) to be completed

Support the Account Services department in process improvements, special projects, and documentation of SOPs.
Apply IGT documentation and data for conducting root cause analysis and discovering opportunities for flawless improvement.
Maintain and update the Account Services Post-Executed Changes (PEC) database.

Definition of goals and/or end results

The main goal of this internship is to drive process improvement within the Account Services department, resulting in reduced error rates and improved operational efficiency.

The Account Services Intern will:

Gain insights into the overall instant ticket game development process.
Review data for PECs caused by errors or omissions.
Identify improvement opportunities and lead a project aimed at mitigating future errors.

A successful completion of this project will:

Empower the Account Services team to improve our processes and significantly reduce errors, ultimately elevating our service quality.

Business Value:

Improve our overall customer experience by strictly minimizing PECs, thereby ensuring a seamless service delivery.

Database Maintenance

The Account Services Intern will:

Keep our PEC Database in Microsoft Access up to date for better performance.

A successful completion of this project will provide business value in terms of:

A better-functioning database for the Account Services team.
Comprehensive reports that will be applied by the management team for strategic decision-making.

Requirements

Currently enrolled in a degree program in Business, Analytics, Operations, or a related field.
Maintains a GPA of at least 3.0.
Experience or familiarity with Microsoft Office (Word, Excel, Outlook, and Teams).
Experience or familiarity with Microsoft Access databases.
Experience or familiarity with data analysis techniques.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MS1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $14.00 - $25.22. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.