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Business Pro Analyst II


Lacey, WA, US, 98516

Requisition ID:  12587

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


  • Reporting directly to the Manager of Market Research, the Business Process Analyst acts as a liaison role to the Senior Field Services Manager, Quality Assurance Manager, Data Center of the Americas (DCA) and Lottery customer to ensure efficient functioning of operations for the IGT Washington account.
  • Day to day site operations, including DCA Operations and Information Technology.
  • Leads site efforts to develop and improve non-manufacturing operations through efficient and effective integrated processes, implementing common management processes/services to leverage organization resources.
  • Develops procedures and control mechanisms to improve operations and reduce operational errors.
  • Ensures efficient daily production of systems to include software and hardware changes and serving as client liaison.
  • Collaborates with Quality Assurance to ensure the quality of the hardware and software products.
  • Develops, maintains and tests the site Disaster Recovery Plan.
  • Coordinates all internal and external audits. Coordination responsibilities include working with IGT’s internal audit team, third-party audit teams, the DCA, the Site and archive facility.
  • Ensures contractual obligations are being met
  • Performs additional duties and responsibilities as assigned.


  • Four-year degree or equivalent level business experience
  • Minimum of 2 years in-depth working knowledge of the industry and of the specific geographic market in which the business operates
  • Experience working in a diverse, matrixed environment
  • Strong verbal and written communication skills
  • Demonstrated experience working with people of diverse backgrounds

Keys to Success

  • Customer-relationship management
  • Negotiation skills
  • Effective written, verbal and presentation skills
  • Interpersonal skills
  • Teamwork
  • Collaborative
  • Fundamental understanding of all business functions

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,500 - $83,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Olympia
Nearest Secondary Market: Tacoma

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