Field Service Technician I

Location:

Kingston, JM, 5

Requisition ID: 14505

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overall objective & Purpose

Properly maintains and services IGT equipment at Retailer (Customer) locations.

Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment

Responsibilities

Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Provides preventative and corrective maintenance to IGT’s equipment at retailer locations within Jamaica.
In conjunction with Comms Tech solves communication problems at retailer locations.
Evaluate and grade new and existing sites in accordance with established practices and directives from IGT.
Promptly remove and relocate IGT equipment and peripherals at retailer locations.
Maintain inventory of equipment and its location in the corresponding area of the division.
Assists and answers inquiries from retailers on policies and procedures related to Lottery programs.
Assists in the implementation of activities aimed at increasing Agent sales for all Lottery Products.
Delivers in the most detailed, punctual and effective manner all requested / required forms and reports
Accurately record and report in a timely manner in accordance with established and required manner / medium all field activities.
Adhere to IGT's vehicle policy regarding the use and maintenance of the company vehicle; this includes performing scheduled preventative maintenance activities.

Qualifications

Specify the general and specific knowledge for the development of the functions of the position

Technician’s Certificate in Electronics/Telecommunications field
Good social skills
Minimum of at least one year’s work experience in related field
Have a valid General Driver’s License and a good driving record
Be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds
Ability to use, repair and maintain machines and tools
A good knowledge of the roads and districts in Jamaica

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.