Customer Training Instructor II

Location:

Kent, WA, US, 98032

Requisition ID: 15782

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Candidate must live in or within 45 mins of these locations:
Federal Way/Kent/Renton/Seattle areas

This role will cover the Federal Way and Everett regions and include remote retailer training/visit up to Downtown Seattle and Pierce Counties. The right candidate will be responsible for maintaining assigned retailer base and training for the Federal Way region. You have the flexibility to work remote, while traveling between those locations, and have a great deal of autonomy. Must be trustworthy, hardworking and collaborative.

Responsibilities

•   Conducts training class weekly as well as periodic refresher classes
•   Conducts train the trainer sessions, updates training materials and trains retailers
•   Monitors retailers training to ensure that training standards are maintained
•   Weekly class scheduling, confirmation, communication across departments, and follow-up
•   Instructs retailers in both classroom lectures and in-store trainings.
•   Visits assigned retailers on a routine basis. Clean Lottery terminals, Delivers supplies and promotional inserts. Ensures proper level of supplies are stocked and cleanness of Lottery terminals
•   Acts as point-of-contact for assigned Lottery sales representatives
•   Follow-up all installs and Change of ownerships
•   Organizes and/or takes part in Lottery promotions, fairs and events
•   Serves as a liaison between the company, lottery officials and retailers to provide effective and satisfactory customer service
•   Coordinates all activities and monitors field activities for assigned region
•   Participates in projects as assigned
•   Assists with the development and coordination of field materials to assist members in the retail environment
•   Serve as point person for all projects as assigned, including attending project team meetings, updating timelines, developing schedules, training materials and written marketing materials

Qualifications

•   Experience with in-person classroom training is essential and customer product or virtual webinar training experience is beneficial but not required.
•   Ability to build strong supportive customer relations is essential for success in this role.
•   Ability to explain the same technical concept/process repeatedly and in simple terms to a widely diverse audience.
•   Ability to work collaboratively with strong personalities
•   Soft people skills with the ability to deal with conflict and urgent problem solving.
•   Training to groups of 3-20 people.
•   A company car is provided, and a clean driving record is required.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-JM1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $67,725 - $95,880. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.