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Key Account Manager III


Indianapolis, IN, US, 46241

Requisition ID:  12912

IGT Indiana, of IGT, partners with the State Lottery Commission of Indiana to maximize net income to the State of Indiana in a socially responsible manner through the sales of Hoosier Lottery tickets.  Generating more than $1.5 billion in sales annually, IGT Indiana is responsible for marketing, product development, sales, technology, and operations functions for and on behalf of the Hoosier Lottery.
International Game Technology (NYSE:IGT) is a global leader in gaming.  We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.  Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.  We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees.  For more information, please visit



The Key Account Manager is responsible for all aspects of managing effective relationships, strategic planning, excellence in execution and achieving sales growth with assigned Key Accounts. 


  • Serve as the primary point of contact to manage all aspects of the relationship professionally at the Key Account corporate level, with field management and across multiple departments
  • Instrumental in the development and execution of strategic planning, including identification of annual and quarterly objectives, to maximize sales and achieve established goals
  • Based on business plan pillars, identify opportunities and secure agreement for execution to maximize sales
  • Prepare effective and compelling professional proposals, presentations, and reports 
  • Communicate regularly with contacts via phone, email, virtual and in-person meetings
  • Provide prompt follow up both internally and externally on all objectives, projects, and progress 
  • Collaborate with Director of Key Accounts, Analysts and Marketing Team to develop and execute highly effective account specific promotions including point of sale collateral and social/digital partnerships
  • Responsible for the sell-in and notification of all Sales and Marketing programs to assigned Key Accounts
  • Dedicate time in the market with internal Sales Team and external customers 
  • Plan and measure sales strategy results and identify trends with the Analytic Team 
  • Establish and manage budgets for assigned Key Accounts
  • Act as liaison in the exchange of information on Lottery policies and procedures, including resolution of issues
  • Coordination and completion of all new and existing account licensing process and forms for assigned Key Accounts
  • Provide and/or direct retailer training needs  
  • Attend industry related workshops, trade shows, local business association meetings and seminars 
  • Perform additional duties and responsibilities as assigned 


Minimum Education

  • Bachelor’s Degree in business, sales/marketing or related field or equivalent experience    


Years Experience

  • 3 – 5 years of related sales experience, account management, business recruitment


  • Results-oriented account management/sales experience preferably selling to regional and/or national chains with emphasis on retail (Convenience Store, Big Box, Grocery, Drug) 
  • Proven ability to plan, execute and coordinate sales growth initiatives with keen analytical skills
  • Outstanding consultative selling skills 
  • Experienced at presenting and negotiating with Category Managers and key decision makers with a focus on capturing the customer requirements and providing solutions based on the mutual needs of the business
  • Track record of demonstrable sales growth and goal attainment
  • Exceptional organizational skill with the aptitude to manage multiple account management projects at a time, while maintaining sharp attention to detail with effective follow-up
  • Strong sense of urgency in a fast-paced setting with the ability to prioritize workload 
  • Commitment to working in a collaborative environment to maintain positive relationships with assigned accounts, colleagues, and company
  • Ability to perform tasks with accuracy and efficiency
  • Excellent communication (written, verbal, active listening) and interpersonal skills with a talent for building and leveraging relationships in all levels of an organization
  • Proficient with Microsoft Office Suite, including Power Point, Excel, Word, Outlook, and Teams
  • Results oriented with a high degree of personal initiative and leadership skills 
  • Strong understanding of Indiana market conditions and the effects on Indiana Lottery Key Accounts 
  • Adept at identifying potential business expansion opportunities 
  • Ability to train retailer partners on aspects of the business


Geographic Requirements

  • Must reside or commute to the Indianapolis area


Reports to

  • Director of Key Accounts

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $38,200 - $133,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Indianapolis

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