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Product Support Rep II

Location: 

Hyderabad, TG, IN, 500081

Requisition ID:  4727

As an IGT employee, YOU are what drives our success. New possibilities lie ahead! Explore exciting opportunities to continue challenging yourself and positively impacting the future of innovative gaming.

 

Responsibilities

  • Ensure Tickets are handled within SLA’s
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • route calls to appropriate resource
  • follow up on tickets
  • document  information according to standard operating procedures
  • Flexible to work in 24/7 shifts

Qualifications

  • Bachelor’s degree or equivalent
  • proficient in MS office
  • English language proficiency- Expert Level
  • knowledge of customer service principles and practices
  • some experience in a  customer service environment

Keys to Success

  • Excellent verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer.  We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.