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Product Support Rep II

Location: 

Hyderabad, TG, IN, 500081

Requisition ID:  4269

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.

Responsibilities
  • Ensure Tickets are handled within SLA’s
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Identify and escalate priority issues
  • route calls to appropriate resource
  • follow up on tickets
  • document  information according to standard operating procedures
  • Flexible to work in 24/7 shifts
Qualifications
  • Bachelor’s degree or equivalent
  • proficient in MS office
  • English language proficiency- Expert Level
  • knowledge of customer service principles and practices
  • some experience in a  customer service environment
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer.  We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.