Product Support Rep I

Location:

Hyderabad, IN, 500 081

Requisition ID: 14842

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

Main Job Tasks and Responsibilities

Ensure Tickets, Player Emails and Player Chats are handled within SLA’s
L1 Tech Support experience is Preferred
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information via email and live chat
Identify and escalate priority issues
Route calls to appropriate resource
Follow up on tickets
Document information according to standard operating procedures
Flexible to work in 24/7 shifts

Qualifications

Education and Experience

Bachelor’s degree or equivalent (Btech Preferred)
proficient in MS office
English language proficiency- Expert Level
Knowledge of customer service principles and practices
Some experience in a customer service environment

Key Competencies

Excellent verbal and written communication skills
listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Teamwork
Stress tolerance
Resilience

#LA-SA1

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.