Field Service Technician IV

Location:

CA Statewide, CA, US

Requisition ID: 16294

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Join the WINNING TEAM at IGT!

IGT is seeking a highly skilled Field Service Technician IV to join our industry-leading team. This critical position focuses on the installation, service, maintenance, and upgrading of IGT’s gaming systems across Southern California. As a key contributor to operational excellence, the role involves responding promptly to dispatches, traveling to customer locations, and ensuring seamless functionality and peak performance of gaming equipment. With a focus on troubleshooting complex technical issues, coordinating system upgrades, and executing installations, this role requires advanced technical expertise, adaptability, and precision. By supporting the reliability and efficiency of IGT’s innovative gaming solutions, the Field Service Technician IV plays an essential role in upholding the company’s reputation as a leader in the gaming industry.

Manage and execute assigned casino service activities, including hardware and software conversions, upgrades, and installations.
Conduct pre-installation site visits to identify parts and wiring requirements at customer locations.
Conduct thorough prep tests to verify the accuracy and functionality of hardware, firmware, and system interfaces prior to installation.
Transport, install, maintain, and upgrade IGT gaming systems, equipment, replacement parts, and tools, ensuring proper functionality and an organized, structured setup.
Diagnose, troubleshoot, and repair gaming systems and machines at the component or circuit level to restore functionality in the field.
Resolve customer issues with games and systems promptly, traveling to sites for installations, upgrades, maintenance, and repairs.
Test gaming programs and systems using verification devices to ensure accurate operation.
Perform preventative maintenance on IGT gaming systems and equipment to promote continuous operation.
Set up game options and configure various gaming devices, including bill acceptors and pay tables.
Coordinate and manage the ordering of parts necessary to complete service tasks efficiently and accurately.
Track and report issues, labor, and logistics using SAP and other software tools.
Communicate effectively with dispatchers to ensure accurate reporting of activities and resolutions.
Train and mentor less experienced technicians, including providing basic training to new retailers.
Represent IGT to customers and internal stakeholders, ensuring professional communication and accurate technical information.

Qualifications

High school degree or GED equivalent required.
4+ years of experience in a customer service-related position.
4+ years of experience in technical repairs.
A valid driver’s license and a clean driving record.
Ability to accurately distinguish colors for wiring, components, and system configurations.
Capable of lifting, carrying, and maneuvering up to 50 lbs safely during installations and repairs.
Ability to sit and drive for extended periods to reach various job sites.
Strong hand-eye coordination for precise repairs and installations.
Proficient in safely operating tools and equipment with moving parts and electrical currents.
Comfortable working at heights, from ladders, in confined spaces, and in various weather conditions.
Ability to pass a background security investigation.

Keys to Success

Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

#LI-NP2

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $44,990/yr - $96,845/yr. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.

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