Computer Operator II

Location:

Boston, MA, US, 02110

Requisition ID: 15144

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Reporting to the Technology Section Manager, this position will provide 24x365x7 operational support of our Central Control System, monitor IGT’s enterprise infrastructure and escalate issues as required.

Primary Duties and Responsibilities:
- Assist in the daily operation of computer systems.
- Carry out all tasks on the daily checklist under supervision.
- Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
- Report all problems to Senior Computer Operator or Technology Section Supervisor.
- Take appropriate follow-up action on all customer queries under supervision.
- Report incidents to more senior personnel as appropriate. Assist in the recovery activities necessary to restore normal operations.
- Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
- Provide training to new employees as required.
- Provide support to senior computer operators as required.
- Track and document all issue using a tracking system
- Ensure that all requirements of a SSAE 18 audit are maintained and followed.
- Assume duties / coverage for Senior Operators in their absence
- Performs additional duties and responsibilities as assigned

Qualifications

Minimum Education and Experience:
- Two-year technical college degree or equivalent experience.
- 1-2 years experience in computer operations

Additional Requirements:
- Ability to pass a company initiated criminal history background check
- Ability to pass an extensive background check for obtaining a Gaming License

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-CK1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $31,096-$67,496. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.