Technical Support Engineer

Location:

Belgrade, RS, 11000 RS

Requisition ID: 16274

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Our technical support team mission is to provide timely, consistently high quality and professional IT support at every customer contact. IGT Belgrade offers a 24 hour on call service, 7 days a week. We work in an international environment, and we expect that you can express yourself without limitations in both written and spoken English.

What you’ll do:

●   Responding to customers inquires, via ticketing system, telephone, email or IM
●   Troubleshooting issues. Locating faults and/or reasons for faults, providing root cause analysis. Solving issues within your domain.
●   Handling support items to make sure issues are responded quickly, tracked and solved
●   Following issue resolution and providing information related to issues
●   Channeling requests for assistance to appropriate resources/teams
●   Monitoring progress. Keeping customers appraised of progress

About You:

●   Excellent verbal and communication skills, Fluent English both spoken and written
●   Ability to work as a team member in distributed environment
●   Analytical and problem-solving nature
●   Experience with Windows and Linux servers and services
●   Basic networking knowledge, network troubleshooting.
●   Experience with troubleshooting applications and services

Nice to have:

●   Experience with relational databases (Oracle, MySQL, MS SQL) is a plus
●   Experience in a technical production environment
●   Scripting knowledge is a plus.
●   Experience with Jira ticketing system

Benefits and Culture

Vibrant and stimulating work environment within Class-A office space.
Opportunity to learn and further improve your skills.
Opportunity to develop a career within a stable environment.
Full-time/permanent employment and competitive salary.
Private health insurance for you and your family.
Flexible working hours including work from home and from office.

#LI-NG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.