Share this Job

Senior BI Support Engineer


Belgrade, RS, 11000

Requisition ID:  10771

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


About Us


RGS Global Operations Team counts 50+ great people and growing. Many of our employees have a good (10+ years) of experience and expertise. We support our customers worldwide and have team members in all major locations. The team consist of very experienced and motivated members who are very customer oriented and willing focused on helping all requests and concerns raised by our customers.


Our Products are Online Multi-Channel Games (Desktop/Mobile/Tablet); which we offer to our customers. In order to provide reliable business-critical reporting to our customers on time, we are using the OBIEE tool.

Would you like to be part of our great team? Here is what you need.



You will own the set-up and configuration of the Oracle OBIEE and RGS reporting services administrator system in particular areas.
Monitor and, through Customer Service, resolve RGS reporting issues.
You will diagnose highly complex technical issues and work with functional experts to resolve
You will act as Major Incident manager in the event of critical issues
You will own RGS operational issues and work with other departments to resolve problems.
You will maintain RGS and Oracle Business Intelligence knowledge management
Assist in Customer Service training, quality assessment and monitoring of RGS enquiries.
You will monitor and provide reports and analyses using Oracle Business Intelligence (OBIEE)
Upon request, build reports and extracts in OBIEE to aid service delivery
Ensures compliance with regulatory and internal audit standards
Monitor trends and activity within the RGS system, making recommendations for changes where appropriate.
Develops training material and delivers training and coaching to IGT RGS Customers
Evaluates and recommend RGS system and reporting system enhancements



University degree in Information Technologies, Mathematics, Economics, or similar science.
At least five years of hands-on BI Tools and System is a must.
SQL scripting hands-on (ability to understand and manage existing scripts and create simple SQL queries).
Knowledge / Experience / Understanding of integration processes from the point of implementation/development phases to production roll-out.
Heavily analytical with the ability to understand and develop semi-complex reports and analyses.
Knowledge and understanding of API (SOAP and REST Technologies) data exchange and XML reading are desirable.
Analytical approach to problem solving. 
Ability to work as a reliable team member; self-driven; with minimal supervision. 
Advanced level of spoken and written English.




Working knowledge of Oracle Business Intelligence or similar analytical tools is advantageous
Able to easily communicate complex ideas and systems.
Typically, has 1 to 3 years of poker or casino operations experience plus a bias toward analytics and system knowledge
Experience with service management tools (JIRA, ServiceNow, BMC, Salesforce or similar).

The way we work


We provide excellent services and support to our customers worldwide. As a part of Global RGS Operations, BI Team provides reliable business critical and ad-hoc reporting to all our customers in EMEA, North America and APAC regions. We are mainly focused on our external customers and operators, but we also support our internal teams whenever required. We closely work with the BI engineering team to solve complex issues or requests raised by our customers. Excellent communication and partnership with other teams is our most critical priority to provide reliable reporting on time 

The RGS Operations team has 10+ great people: team leads, seniors, and intermediates, support engineers. You will report to a technical support manager that will be there for you in all challenges, supporting you through your career growth.

We offer


Vibrant and stimulating work environment within Class-A office space
Opportunity to learn and further improve your skills
Opportunity to develop a career within a stable environment
Full-time/permanent employment and competitive salary
Private health insurance for you and your family
Flexible working hours, including work from home and office

Our Recruitment Process


We aim to reply to all applicants. Interview process consists of several stages, each one allowing us get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.  


The stages include


CV review
Video Interview with recruiter 
Technical interview for shortlisted candidates
Candidates who successfully complete this step are eligible to pass to the final round


Usually, the whole process lasts few weeks – we’ll keep you updated on each stage!








IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit