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Security Officer II

Location: 

Austin, TX, US, 78754

Requisition ID:  9922

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsibilities

 

An individual contributor that maintains the physical security of personnel and property within local IGT facilities by enforcing all IGT security directives and regulations. This position is for 3rd shift: 10:00 p.m. - 6:00 a.m.

 

  • Primary focus of the position is upon maintaining security of personnel and property of assigned facility
  • Observes facilities from a fixed post or by patrolling on foot
  • Monitors behavior and enforces security regulations
  • Identifies and reports violators as appropriate
  • Communicates security violations or other threats to physical security (fire, disorder, any emergency)
  • Serves as first point of contact in emergency situations
  • Serves as liaison to law enforcement, fire agency personnel, or emergency medical personnel from federal, state, or local agencies
  • Prepares reports of all incidents involving criminal and security violations

 

Security Operation Center

 

  • Receives, reviews and trouble shoots level 1 security equipment failures
  • Monitors security officer current assignments
  • Ensures calls are resolved
  • Documents shift activity in the Daily Activity Log
  • Monitors access control, intrusion detection, fire alarm, and video surveillance systems
  • Monitors CCTV with the use of the Ultrakey system. Understands how to reset the Ultrakey system when needed

 

Customer Service

 

  • Proactively maintains an environment that is safe and secure in appearance and in actuality
  • Provides professional and courteous service at all times
  • Attempts to diffuse or prevent dangerous or criminal activities whenever possible
  • Educates IGT employees with regard to security policies and regulations
  • Assists IGT employees with issues relating to security (security escorts, providing directions, assisting with badging, etc.)
  • Provides assistance with the shipment of the monthly USB's

 

Communications/Interactions

 

  • Promotes an ongoing attitude of customer service
  • Internal contacts are limited to the department served
  • External contacts are infrequent
  • Receives and transmits semi-routine information requiring little explanation or interpretation

 

Assignment of Work

 

  • Work is subject to close supervisory oversight and review
  • Detailed instructions are given on new assignments
  • Follows established procedures on recurring assignments
  • Escalates all or most non-routine issues or problems to senior personnel for resolution

Qualifications

 

Knowledge/Skills/Experience

 

  • Has basic knowledge of the department's procedures
  • Has basic knowledge of skills in:
    • Federal, state, local laws and ordinances
    • Security/law enforcement equipment
    • Security protective systems (fire alarms, building access, etc.)
    • CCTV experience
  • Associate degree/High School Diploma or equivalent
  • Typically has 1 to 2 years of experience in security

 

Has the following certifications:

 

  • CPR certification
  • First Aid
  • AED

Keys to Success

 

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

#LI-DAK

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.


Nearest Major Market: Austin