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Operations Analyst (Gaming)


Athens, I, GR, 15125 Mar

Requisition ID:  6565

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Role Overview


We are looking for an Operations Analyst to provide technical expertise and support for the monitoring, troubleshooting and managing of our IT infrastructure. You will be involved in the technical aspects of designing, testing, operating and improving customer management services.


Due to our international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets. IGT strongly believes in personal development and invests continually in training and coaching.



•    Support, perform and assist in the development of operational tasks
•    Perform system checks – troubleshooting actions
•    Work closely with the Team for incident resolution and classification
•    Provide technical input on incident root cause analysis and Critical Incidents Reports
•    Maintain and monitor incident tickets using the proper tracking tools 
•    Assist customer in testing new releases and problems resolution
•    Provision of training and documentation (internal technical and customer facing) for new features introduced in the system.



•    Preferable Degree in Computer Science or similar
•    3-5 years working experience in similar role
•    Robust Linux (preferably Red Hat) skills
•    Proven experience in Linux scripting
•    Experience in SQL
•    Experience in Windows Server OS and databases (preferably IBM DB2)
•    Experience in Windows PowerShell
•    Knowledge of VMware environments and VMware monitoring tools
•    Ability to work creatively and analytically in a problem-solving environment 
•    Understanding computer programming concepts and programming languages 
•    Ability to test and configure software packages, technologies and applications
•    Knowledge of incident tracking systems (Salesforce and Jira)
•    Eagerness to contribute in a team-oriented environment 
•    Excellent verbal and written communication skills in English Required
•    Flexibility to travel as needed (no more than 20%)


Expected Role Behaviour

•    Drive results to achieve high-quality work results regardless of work complexity
•    Build collaborative relationships both internally and externally
•    Decision making to identify and understand situations; identify opportunities to proactively resolve
•    Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles
•    Self-leadership to continuously learn and develop yourself
•    Foster innovation


Company Benefits

•    Challenging projects using cutting-edge technologies
•    Continuous professional growth
•    Excellent working conditions and Class-A office


Life at IGT


-    12,000 employees
-    Freedom and autonomy to work how you want to
-    Many employees been here at IGT for 10, 15, 20+ years
-    Market Leader in field
-    US$6B revenue
-    Lots of opportunity for development
-    Very good working conditions 
-    Informal work environment
-    Global Footprint
-    Continuously work with leading-edge Technology
-    IGT’s GameTouch™ 20 Wins Lottery Product of the Year at the International Gaming Awards (2019) 
-    We are IGT: 





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit