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Field Service Tech II - Gaming (Miami-Dade / Broward)

Location: 

Weston, FL, US, 33331

Requisition ID:  7981

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Summary

The Gaming Field Service Technician is responsible for maintaining and servicing IGT casino gaming equipment at casino locations. This person works onsite along with IGT and customer staff to ensure the playability and operation of IGT equipment. 

Responsibilities:

  • Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
  • Maintain equipment to promote continuous operation of IGT equipment.
  • Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
  • Accurately report system issues, inventory and resolutions of technical activities. 
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
  • Troubleshoot, maintain, install, remove, upgrade, convert and repair Electronic Gaming Devices and or Lottery Devices and all related systems, equipment and signs
  • Accurately and timely open, track, report and close all assigned activity
  • Provide excellent customer service
  • Identify non-compliance issues and report to Supervisor/Manager
  • Gather information, report, and escalate product concerns to Field Service Management
  • Maintain all required inventory and process usage as required
  • Comply with all safety requirements
  • Comply with all vehicle, maintenance and driving requirements
  • Work under limited supervision for assigned tasks but may require additional guidance as needed
  • Adhere to Company, Lottery and/or Gaming regulations, requirements and policies
  • Adhere to payroll time entry guidelines
  • Interface as needed with third-party providers to troubleshoot equipment issues
  • Provide training on products to customers
  • Complete trainings as assigned
  • Competent with Wide-Area Progressive (WAP) and local progressive setups
  • Provide technical support and assistance at promotional events as requested

Qualifications

  • High school degree or GED equivalent required.
  • 1 - 2 years of experience in a customer service related position
  • 1 -2 years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the customer location. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
  • An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

 


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami