Share this Job

Global People Services Manager


Warsaw, MZ, PL, 00807

Requisition ID:  4482

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Role Overview

We are looking for a Global People Services Manager to lead a team that manages the transactional delivery of HR services for IGT and its employees. You will be responsible for monitoring services provided by the team as well as providing administrative, analytical, and technical process support driving continuous improvement and service delivery excellence opportunities. 


This opportunity acts as the next level of escalation support for Global People Services team members for inquiries that require additional experience and subject matter expertise to resolve. In that capacity, you will be responsible for handling complex inquiries and additional research as well as providing subject matter expertise about HR systems, procedures, and policies. You will also oversee the development and performance management of the team members.


Due to our international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets. IGT strongly believes in personal development and invests continually in training and coaching.



•    Assist and support Global People Services team members with day-to-day responsibilities pertaining to HR transactional and workforce administration processes
•    Act as an escalation point for complex cases for Global People Services team members
•    Ensure team members have appropriate access and training to systems, internally and externally
•    Proactively review case load, type, resolution time and identification of recurring issues, reassigning work regionally as necessary and provides appropriate reporting and summary to Global People Services Management
•    Drive process improvement projects to increase service quality and responsiveness
•    Track root cause analysis on data and process quality issues
•    Ensure process and activity responsibility documentation is up-to-date and accurate
•    Oversee clean-up activities as needed (i.e. data, employee follow up, internal audits)
•    Coordinate with other Global People Services managers to discuss overlapping issues, share process improvements and work on global projects as needed
•    Provide oversight and guidance for regional payrolls 
•    Set performance goals and objectives for team in alignment with client and HR needs
•    Provide coaching and feedback to improve team member performance



•    Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred) 
•    Minimum two years of Manager/Supervisory experience in a Shared Services function
•    5+ years of related experience preferably in Human Resources (knowledge in benefits administration and payroll processes) or within a call center
•    Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, and PowerPoint
•    Strong foundational knowledge of HR Data, processes, and systems
•    Strong collaboration and teamwork skills.  Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
•    Ability to effectively interact, negotiate, and influence staff in various levels of the organization 
•    Excellent written, oral, and interpersonal communication skills
•    Strong analytical, problem solving, and organizational skills
•    Ability to handle multiple concurrent tasks and changing priorities
•    Ability to promote and implement changes to current practices and processes

Expected Role Behaviour

•    Drive results to achieve high-quality work results regardless of work complexity
•    Build collaborative relationships both internally and externally
•    Decision making to identify and understand situations; identify opportunities to proactively resolve
•    Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles
•    Self-leadership to continuously learn and develop yourself
•    Foster innovation


Company Benefits

•    Challenging projects using cutting-edge technologies
•    Continuous professional growth
•    Excellent working conditions and Class-A office
•    Budget for learning, sport and other perks


Life at IGT


-    12,000 employees
-    Freedom and autonomy to work how you want to
-    Many employees been here at IGT for 10, 15, 20+ years
-    Market Leader in field
-    US$6B revenue
-    Lots of opportunity for development
-    Very good working conditions 
-    Informal work environment
-    Global Footprint
-    Continuously work with leading-edge Technology
-    IGT’s GameTouch™ 20 Wins Lottery Product of the Year at the International Gaming Awards (2019) 
-    We are IGT: 





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit