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Business Operation Coordinator


The Valley, AI

Requisition ID:  11833

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit



  • Provides critical support within the Caribbean Lottery Flagship store to ensure operational effectiveness and efficiency is achieved as per company standards, through: 
  • Compliance with company goals, policies, processes, KPIs, an approach demonstrative of the IGT values.
  • Ensuring the Flagship Store represents the model “Caribbean Lottery” agent location, through proactive, sustained, consistent execution and delivery of company best practices backed by a high level of professional and pleasant customer service experience. 
  • Conducting winner interviews and thoroughly completing relevant documentation
  • Consistent delivery of sales objectives and meeting targets identified for the Flagship Store.
  • Working alongside internal and external stakeholders to successfully execute on corporate, sales, marketing, customer service-related functions, including but not limited to new game launches, promotions, events, instore visibility and branding projects, etc.  
  • Tracking, monitoring and reporting on activities within the department and Flagship Store  
  • Ensuring accurate and timely accounting and reporting of daily sales, cash and other inventory, including float, instant tickets etc.
  • Managing and executing winner awareness activities 
  • Assisting with new retail agent training (as required) 
  • Supporting miscellaneous department administrative functions, including reporting, filing, database management, inventory management and re-stock, etc.


  • Proficiency in Microsoft Office, Excel and Power Point
  • Standard requirements for research and analysis
  • Understanding trade covered and route management
  • Effective time management and organizational skills
  • Must be able to influence and communicate effectively with lottery personnel and lottery retailers
  • Must comply at all times with lottery and company’s policies and procedures
  • Must be able to speak clearly and persuasively with strong interpersonal and presentation skills.  
  • Excellent written/verbal communication skills with attention to accuracy.
  • Must be able to work independently, take initiative, assume responsibility.
  • Ability to maintain strict confidentiality and discretion.
  • Strong organizational and self-management skills.
  • Ability to take direction and prioritize as needed.
  • Must be able to lift and carry up to 40 pounds
  • Must have a driver’s license, to be able to perform routine vehicle maintenance and understand vehicle reporting requirements
  • Acceptance of a need on occasion to work a six-day work week


Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

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