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Relationship Manager


Sacramento, CA, US, 94203

Requisition ID:  3844

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


The Relationship Manager is responsible for all technology and IT vendors for IGT globally.  This person will be the primary resource responsible for a combination of IT vendor contract, performance relationship and risk management. must have an understanding of contractual, commercial and operational working relationships with vendors to ensure effective delivery of committed goods and services. This role reports directly to the Manager, Relationship Management.


* Establish and manage internal and external policies, standards and processes for vendor interaction.
* Collaborate with internal stakeholders — including IT and business resources, sourcing and procurement.
* Provide assistance to business and procurement teams to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables).
Contract management:
* Manage the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key dates (expirations, renewals) and assess demand.
* Maintain an inventory of vendor spend in collaboration with business, finance and procurement teams by category (software, hardware, telecom, staff augmentation, services), cost center and region.
* Performance management:
* Oversee the measurement and reporting of vendor performance, including the development of evaluation tools based on constituent requirements, and the creation of scorecards and dashboards that will accurately present this data.

Risk management:
* Maintain vendor risk assessments or risk registers in cooperation with risk, privacy, business continuity and security teams.


* A bachelor's degree in business, computer science or a related field is required.
* Desired professional qualifications may include:
* Chartered Institute of Procurement & Supply (CIPS)
* Certified Professional in Supply Management (CPSM)
* Certified Technology Procurement Executive (CTPE)
* Skills Framework for the Information Age (SFIA)
* A minimum of five to seven years of experience in vendor management or a related field
* Information Technology Infrastructure Library (ITIL) experience is desired, but not required.
* Broad knowledge of the IT industry and the products and services provided by technology vendors
* Understanding of the entire vendor life cycle (sourcing, procurement, vendor management), and how internal roles interact and operate throughout the duration of vendor engagements

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership







IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.