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Computer Operator I

Location: 

Roseville, NV, US, 55113

Requisition ID:  3833

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.

Responsibilities

Serves as the “face” of IGT to customers from our Operations Center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized, network operations room accountable for event operations monitoring on a high volume of games and systems across several jurisdictions. Participates in monitoring and reporting on progressive systems game events at the floor level via case management systems to ensure the network and systems are functioning properly, securely, and in compliance with internal controls and gaming regulations. Participates in monitoring regular activities and/or focuses on coordinating scheduled change activity such as installs, removals, preventive maintenance, or conversions to update multiple databases and maintain accurate configuration management database records.
Performs dispatching, administrative, and related data entry activities in support of Field Service operations and provides advanced service desk technical operations support to IGT customers by diagnosing reported incidents or service requests and resolving or escalating appropriately. 
Communicates effectively with internal and external customers as well as co-workers; works well in a team environment. Other duties as assigned.
 

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor IGT's enterprise infrastructure and escalate issues as required.

  • Assist in the daily operation of computer systems.
  • Carry out all tasks on the daily checklist under supervision.
  • Generate reports required. Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
  • Assist in the recovery activities necessary to restore normal operations.
  • Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
Qualifications

•Two-year technical college degree or comparable experience
•Ability to work 12 hours shifts (6am-6pm or 6pm-6am)
•Ability to work Holidays, Weekends, Day and Night Shifts
•Experience with networking, troubleshooting, and complex software applications 
•Willing to work overtime and/or make schedule adjustments as needed
•Must Possess strong Customer Service skills
•Experience with Microsoft Office products (Outlook, Excel, Word, Teams)
•High School diploma or equivalent

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.