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Implementation Manager (Technical Integration)


Roma, 62, IT, 00154

Requisition ID:  9167

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


Role overview:


We are looking for an Implementation Manager to lead RGS (content) integration projects with WLA Customers. This will be working within our Delivery team withing RGS einstant.


Job title:        Implementation Manager (Technical Integration)
Location:         Italy 
Contract:        Permanent





•    Function as technical lead, driving integration projects from tech standpoint and getting customers live.
•    Customer facing role, managing expectations and priorities from multiple projects
•    Experience with defining technical integration design and solution
•    Experience with leading technical conf. calls/workshops with various team from different regions 
•    Be the main technical point of contact for customer, support team, internal development, QA, or third-party providers within an integration project
•    Works with PM to drive day to day Integration project timelines, issues, risks and scope.
•    Analyse requirements from regulation or customer, prepare technical documentation such as solution proposal, internal technical requirements etc.
•    Troubleshoot 'chokepoints' within Implementation and actively optimizing processes.
•    Work closely with 3rd party Technical developers/contractors as well as internal teams to provide technical solutions.
•    For a small percentage hands on as needed to execute part of the development or to troubleshoot (in particular frontend related)
•    Meet deadlines by being very proactive, resourceful and self-educating.
•    Communicate with multiple teams to provide fluidity of information. Regularly report project progress to management in various forms. Ability to present to stakeholder and management on technical solutions, current issues and progress.
•    Field new feature requests from partners/customers assess technical feasibility and liaise with internal and external stakeholders to implement solution. 
•    Educate the customer’s technical team to help them develop with our product.



•    Experience of integrations with interactive gaming preferred but not essential
•    Experience of frontend (web) development is a must.
•    Experience of backend integration is preferred but not essential
•    Very solid frontend and backend integration skills, probably coming from development background
•    Are least 3-5 years of experience are expected. Experience with architecture, networking, integration concepts and patterns.
•    Work well under pressure and able to work on many projects concurrently

Keys to Success



Expected Role Behaviour:
•    Drive results to achieve high-quality work results regardless of work complexity
•    Build collaborative relationships both internally and externally
•    Decision making to identify and understand situations; identify opportunities to proactively resolve
•    Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles
•    Self-leadership to continuously learn and develop yourself
•    Foster innovation

Life at IGT:


•    10,500 employees
•    Freedom and autonomy to work how you want to
•    Many employees been here at IGT for 10, 15, 20+ years
•    Market Leader in field
•    Lots of opportunity for development
•    Very good working conditions 
•    Informal work environment
•    Global Footprint
•    Continuously work with leading-edge Technology



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit