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Computer Operator I

Location: 

Reno, NV, US, 89521

Requisition ID:  9142

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.

Overview

Serves as a primary representative of IGT to internal and external customers through our Tier One Contact Center. This team provides a 24x7x365 presence within our Network Operations Center responsible for all system activity on a high volume of games, systems and infrastructure across North America and around the world. The Computer Operator I is responsible for monitoring and reporting on Wide Area Progressive system and game level issues.  They must follow jurisdictionally and internally established controls, processes and triage steps to remediate any issue that may occur on the system.  The Operator I must be available to work on site and remotely.
 

Responsibilities

* Implement front end Primary Jackpot duties
* Provide technical support to our NRC
* Address, triage and escalate other casino systems issues
* Perform follow up responsibilities with Field Services
* Aid team members with other duties as needed
* Communicates effectively and professionally with internal and external customers

Qualifications

High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license 
Familiarity with Microsoft Office Suite
What will put you ahead
Experience with Service Desk, call center, or customer service positions 
Able to type 35 WPM 
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred. 
Bi-lingual Spanish English preferred. 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MP

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe