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Systems Engineer

Location: 

Providence, RI, US, 02903

Requisition ID:  6720

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Overview

IGT is a world systems leader in developing casino management solutions.  We are looking for a candidate who is passionate about system architecture, automation, and superior customer service.
 
This candidate will enjoy the challenge of working in a distributed, dynamic, and high paced work environment while immediately focusing on the continuous improvement efforts of several high visibility initiatives, including, but not limited to, automation, solution design, cloud, hybrid cloud and on-premises infrastructure.
 

Responsibilities

* Ideal candidate will possess in-depth integration knowledge of operating systems, network infrastructures, troubleshooting and relational databases as it relates to  IGT systems and associated applications.
* Implement and operate continuous integration capabilities and continuous deployment pipelines
* Automation experience with production build/deploy activities for solution/software releases.
* Must be a self-starter, keeping current on new and emerging technologies relevant to the business.
* Proactively ensure the highest levels of systems and infrastructure availability through monitoring, testing, performance validation and administration.
* Work collaboratively with other Service teams to accomplish specific goals, draft guidelines and relevant procedures associated with the Systems Services organization that drives customer satisfaction and operational excellence with our platforms or services.
* Support activities for operational and security best practices across multiple platforms including, on-premise, Cloud (AWS, GCP, Azure) and other hybrid solutions.
* Ability to draft, provide input and drive updates to detailed architecture related documentation.
* Ability to lead or participate in comprehensive system & operational analysis of server hardware, system configurations, network communication across multiple platforms. 
* Ability to interact directly with other senior and junior level staff throughout the various organizations within IGT (i.e. Product Management, Development, Sales, etc.) and exercise some decision-making authority as it relates to our business and day to day activities.  
* Serve as a SME for automation / development life-cycle tools – tools support testing, monitoring, integration/release, and scheduling areas.
* Ability to utilize remote connectivity solutions to provide real-time support on production systems while conforming to compliance guidelines.  
* Must have a strong understanding of customer service principles and the ability to work with customers (internal and external to IGT) who possess various levels of skill and competency.
* Ability to lead or conduct test plans to recreate field related issues in one or more lab environments, determine root cause and deliver solutions to the proper channels to address them in the field.
* Assess the viability of certain concepts, including risks, benefits and people needed to bring these projects to fruition.

Qualifications

* Bachelor’s degree in Computer Science or Computer Information Systems or equivalent experience
* 3+ years of System Integration or OPS Infrastructure experience
* 3+ years of distributed build/deploy experience in multi-tenant, multi-tier environments
* Experience in Amazon Web Services is required.  Other cloud platforms such as Google Cloud Platform, and Azure a plus.
* Experience with DevOps toolsets such as JIRA, Jenkins, GitHub, Salt/Puppet, Cloud Formation
* Strong knowledge in scripting language such as PowerShell or Python.
* Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines.
* The candidate must be able to work independently with minimal guidance.
* Experience in working in a high demand and high-pressure area with professionalism, courtesy, and confidence.

Preferred Qualifications
* Windows/Linux in virtualized environments (VMware & HyperV)
* Scripting (BASH, Python, PowerShell)
* Familiarity with automation and orchestration
* N-tier applications troubleshooting
* MySQL, MS SQL, Mongo
* Networking configuration in virtualized environments
*  Working knowledge
* Web services and databases
* Containers such as Docker and/or Kubernetes
* Microservices
* Cloud Platforms, AWS, GCP, Azure
* Gaming industry experience a plus
* Experience with SaltStack, Pyspark, Jenkins, Stash, and Jira are all pluses.
 

Keys to Success

 

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

#LI-MP

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich).

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island