Share this Job

Fraud Analyst, Cashless Payments


Providence, RI, US, 02903

Requisition ID:  3309

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Position Overview

In this Fraud Analyst position on our Cashless Payment Services and Electronic Payments Team you will perform payments related data analysis and review, research and report on potential payments and operational fraud. Reports directly to the Manager, Payment  Services.
What's in it for you?
•    At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
•    On the Cashless Payments team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry
•    As the lead in for program performance and expense analytics, this position offers visibility and interaction with Management, Customers and 3rd Party vendors
•    IGT offers excellent benefits including onsite gym, parental leave, 401K matching
Are you looking for a unique opportunity to join an emerging team in the exciting industry of Lottery and Gaming?  Then you may be the perfect candidate to join our expanding Cashless Payments Fraud team.


•    Perform operational tasks found by policies and procedures related to funds reconciliation and fraud management 
•    Conduct in-depth data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data 
•    Generate ad-hoc reports as required in a timely and accurate manner
•    Support a variety of account and payment administration tasks relating to daily finance and client support queries 
•    Undertaking operational duties focused on resolving or reporting payment anomalies, potentially related to system functionality or payments fraud  
•    Identify payment and fraud activity trends and make recommendations on appropriate changes in order to mitigate identified risks and improve payment efficiencies 
•    Ensuring key security and risk objectives are met by effective management of company and third-party risk tools
•    Managing player accounts including fund transfers, account privileges, payment requests etc.
•    Responding to and disputing potential chargeback transactions, reporting and tracking dispute resolution
•    Additional duties as required


•    Bachelor’s degree or equivalent experience
•    3+ years of analysis experience; payments industry is desired but not required
•    Must have proficiency in Microsoft Excel and data manipulation reporting tools
•    Highly analytical thinker, proactive problem solver, expected to present problems and solutions simultaneously
•    A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
•    Personal energy to proactively address situations and follow a positive approach; resilience in front of change and obstacles
•    Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
•    Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
•    Have an understanding of the unique qualities to work in a small independent team with the ability to make on the spot decisions would be desired

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership







IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.