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Fraud Agent I - 3rd Shift

Location: 

Providence, RI, US, 02903

Requisition ID:  4215

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Position Overview

The Cashless Payments team is one of the fastest growing teams at IGT.  We are enabling expansion of IGT’s high priority cashless product portfolio in support of the wider industry trend toward contactless interactions and cashless payments. Our team has experienced significant growth in past year and is continuing to expand and provide opportunities. We are working on innovative products and solutions that are on the cutting edge of our industry.  Our team is very much like a start-up within a larger organization and therefore we offer an exciting environment but with the support of a stable company.  If you are driven, passionate and adaptive then please contact us to apply for a role with our growing team.

 

In this 3rd shift Fraud Agent position you will support a 24x365 fraud operation at IGT. The main responsibilities will be to adhere to appropriate policies and procedures relating to fraud and potential payments fraud, whilst also taking responsibility for supporting and reviewing proactive processes and reports. 

Responsibilities

•    Perform operational tasks defined by policies and procedures related to fraud and potential fraud
•    Undertake operational risk management duties primarily focusing on game play reviews, regulatory review procedures, credit card fraud and operational fraud
•    Manage player accounts including fund transfers, account privileges, payment requests, etc. 
•    Process debit/credit card, bank payment transactions in a timely manner in accordance with the company risk and fraud policy
•    Complete a variety of account and payment administration tasks relating to daily finance and client support queries
•    Proactively manage the prevention of fraudulent activity by reviewing reports, system generated alerts and accounts 
•    Respond to payment disputes and chargebacks in a timely manner 
•    Respond to daily escalations in a timely manner and drive towards resolution of reported customer complaints  
•    Ensure key security and risk objectives are met by effective management of company and third-party risk tools
•    Assist in ensuring compliance with regulatory obligations 
•    Focus Areas: Risk Management, KYC, AML, Credit Card Fraud and Operations Fraud
•    Additional duties as required 

Qualifications

•    Must be able to support 24/7 fraud operations
•    Excellent accuracy and attention to detail
•    Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
•    Have an understanding of the unique qualities of working in a small, dynamic independent team
•    Ability to understand business needs
•    Excellent communication skills, with the ability to interact at all levels of the business
•    Previous experience within online fraud and payments industry is preferred 
•    Good knowledge of “Microsoft Office” applications such as; Word, Excel and PowerPoint
•    Must pass criminal and credit background checks
•    Must be able to obtain a gaming license

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich).

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.