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Delivery Analyst, Payments


Providence, RI, US, 02903

Requisition ID:  7403

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. 


IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.


Are you looking for a unique opportunity to join an emerging team with a startup mentality that is working on new product and services in the gaming and lottery industry?  Then you may be the perfect candidate to join our expanding Payments team.

In this Delivery Analyst position on our Payments Team, you will be responsible for vendor management, client, and payment related implementations, ensuring related third-party requirements and Payments Team requirements are clearly defined, tested, and implemented. Reports directly to the Manager, Delivery.


* Work collaboratively with project managers and third-party vendors on payment or related services delivery implementations, following defined policies and procedures
* Coordinate Project Deliverables from Responsible Team leads (e.g., Fraud and Funds Service Managers) ensuring Payments team service scope and requirements are clearly defined and understood by project and related service teams
* Coordinate access and payment team SME’s accountable for QA system testing
* Responsible for all client cashless merchant account setups, fulfilling due diligence requirements and required updates with third party payment service providers
* Responsible for third party vendor management, ensuring adequate service levels are maintained throughout client’s cashless program
* Track and manage day-to-day issues across multiple projects and across multiple client programs; host, organize, and participate in meetings and conference calls.
* Communicate status and issues to management and customers in a timely manner and escalate issues appropriately
* Document delivery related policies and process flows and procedures for internal and external audits
* Review and revise related ongoing support and implementation models
* Execute the business processes as defined by Manager of Delivery
* Cultivate inter-departmental relationships
* Participate in strategic and tactical planning discussions including 3rd party vendor RFP and analysis
* Support management with payments team collateral materials for Product, Sales, and/or Misc.


* Bachelor's degree (preferably in Finance Management, Business or Information Technology) or equivalent experience
* Experience supporting complex operations or programs that include end-to-end service delivery and support, with a focus on providing superior customer service and driving results
* Demonstration of working effectively with a variety of groups across the organization including operations, client services, technology, sales, third party vendors, and management
* Proven ability to manage multiple projects simultaneously in a deadline-driven process.  Demonstrated leadership skills, including decision-making and issue resolution
* Experience with vendor management, payment processing contracts and ensuring SLA's are met
* Strong Analytical, Critical thinking, decision making and problem-solving skills
* Strong written and verbal communication skills, including the ability to present across all levels of the organization
* Must be able to function in a fast-paced environment and handle multiple requests
* Ability to travel domestically 25%

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island