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Commercial Director


Providence, RI, US, 02903

Requisition ID:  6407

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.


The Commercial Director US Digital leads the US PlayCasino account management team and is responsible for developing and maintaining key customer relationships, implementing best practices in account management, and driving revenue growth in key markets. Strategic thinking and ability to collaborate with internal and external stakeholders to drive business objectives are critical to successful achievement.


• P&L responsibility for B2B PlayCasino content in US market
• Coach and Develop Account Managers to optimize IGT performance, build strong customer relationships, develop effective customer account plans

• Develop and maintain customer relationships across commercial operators, ensuring the customer is highly satisfied with IGT PlayCasino products and services
• Develop and continuously improve sales tactics for each customer and product to meet or exceed established customer-specific revenue goals

• Collaborate with European and Canadian counterparts and Global Commercial VP to develop and implement strategies for Global Accounts
• Support omnichannel alignment strategy with land-based team
• Collaborate to define marketing and sales guidelines for games KPIs and revenue optimization
• Plan customer renewals in advance of contract end date, developing additional sales opportunities, assessing financial performance and liaising with legal and compliance teams
• Work with product teams on go-to-market strategy for new products
• Collaborates with VP on regular forecasting, including the development of long-range plan, annual targets, and sales quotas
• Regularly assesses the trends and competitive positioning of IGT’s products


* 5+ years of experience in digital gaming, either in operations or sales
* 5+ years of managing high performing teams, sales leadership preferred
* Industry experience in, gaming machine, VLT, ETGs and/or systems sales or casino operations preferred
* Bachelor’s degree or equivalent, MBA preferred
* Recognized as a strategic and operational leader with expert competence in developing customer relationships and sales planning and selling
* Able to balance IGT’s needs and outcomes with personal financial outcomes
* Has the ability to quickly develop expert knowledge of all or a majority of IGT products, IGT’s brand and the market positioning and sales strategies
* Has the ability to quickly develop expert knowledge of the competitive and regulatory landscape and of current competitive trends affecting customers in the region

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island