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Call Center Associate I


Providence, RI, US, 02903

Requisition ID:  4375

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Work Schedule

Currently hiring for Second Shift: 2:30pm - 11:00pm


IGT, the global leader in gaming, is looking for a Call Center Associate who can lead our Global Consumer Service teams based in multiple geographies. This role will be responsible for providing exceptional customer service support to lottery and online gaming consumers.

This position requires remote training and a work from home set-up. You will be required to have a high-speed internet connection with a hard-wired connection into your router. This service is paid by the employee. A safe and quiet place to work using company provided equipment is also required. Answers inbound calls, emails and chats from online players and lottery customers.


  • High school diploma or equivalent
  • 1-year customer service experience preferred
  • Positive and customer-focused mindset
  • Strong listening, analytical and problem-solving skills
  • Ability to empathize with a customer and take ownership of an issue
  • Strong verbal and written communication skills
  • Ability to make decisions and explain products and actions
  • Exceptional time management skills
  • Detail oriented with a strong sense of urgency
  • Ability to operate and navigate through functions, basic data entry skills, and strong customer service skills
  • Must pass a security background check

How You Make an Impact

  • Answers calls, emails and chat providing friendly, prompt, accurate, level service to clients related to: online wagering, financial history, payment registration, promotions, how to play, how to create an account, geo-location, KYC, mobile app, second chance entries, loyalty points, etc.
  • Answer inquiries by identifying and assessing customer’s needs, researching, locating, and providing information
  • Maintaining customers records by documenting all customers interactions
  • Consistently promote and enhance excellent customer relations
  • 24 x 7x 365 call center, weekends and holidays required

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island