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Agents, payments


Providence, RI, US, 00000

Requisition ID:  5469

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


Are you looking for a unique opportunity to join an emerging team with a startup mentality that is working on new product and services in the gaming and lottery industry?  Then you may be the perfect candidate to join our expanding Payments team.

In this Agent position on our Payment Services Team you will perform payments related data analysis and review, research and report on potential payments. Reports directly to the Sr. Manager, Payments.

What's in it for you

  • At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
  • On the Payment Services team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry
  • As operations is at the center of Team, this position offers visibility and interaction across the team, organization and 3rd Party vendors


  • Perform operational tasks as defined by policies and procedures related to payment operations
  • Track and resolve Anomalous Transactions in doubt in the system, including but not limited approving, denying, and updating the transaction status when not possible to action through GUI.
  • Reprocessing, cancelling or refunding payment transactions as appropriate after investigation per policies and procedures
  • Reviewing daily reports to ensure no outstanding transactions in an unknown state or anomaly state, and escalating as appropriate
  • Monitoring of Payment provider file upload success, or manually uploading as required
  • Management of Payments team Mailbox, including:
    • Pulling and Compiling files which come in through mailbox
    • Providing 2nd Tier payments research and related player support
  • Downloading/Uploading Payment provider and check issuance related files
  • Gathering KPI data and reports from IGTPay daily


  • Reviewing Payment gateway operational alerts daily and taking appropriate actions to ensure payment gateway system health
  • Conduct data analysis, validation, and investigation as needed using multiple systems, consolidating data, and manually manipulating large sets of data
  • Support a variety of operational tasks relating to daily services and client support queries
  • Undertaking operational duties focused on resolving or reporting payment anomalies, potentially related to system functionality
  • Generate ad-hoc reports as required in a timely and accurate manner
  • Additional duties as required


  • Bachelor’s degree or equivalent experience
  • 1-3 years of operations experience; payments industry is desired but not required
  • Must have proficiency in Microsoft Excel and data manipulation reporting tools
  • Ability to Work with internal and external resources to resolve issues
  • A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
  • Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
  • Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
  • Excellent communication skills, with the ability to understand business needs and interact at all levels of the business

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership




IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich).

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit