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Sales Coordinator II


Port Of Spain, POS, TT, 0000

Requisition ID:  5307

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.


The Sales Operations Coordinator is responsible for effectively processing all application types, enforcing effective communication from the field to the Lottery office and back to the field, while operating as an efficient Customer Service Center resolving all Field Representative, Retailer, and Customer inquiries. Support of all sales and marketing program initiative using telemarketing tools to drive retail sales.

  • Retailer Recruitment liaison – Works with Business Development team to identify prospects and prospect leads. Coordinates with IGT & NJ Lottery to report application status to team
  • Corporate Account Team Support – Works with Corporate Account Team to process applications, dispatch account issues, and assists with general account operations to aid corporate sales efforts.
  • Field Sales Staff Support – Assist field staff with retailer related inquiries and requests. Report on application status for Change of Ownership Requests
  • Process and forward all applications to NJ Lottery
  • License issuing and renewal processing and tracking
  • Filter, dispatch, and resolve all Customer Service Center calls and email inquiries
  • Track new retailer Installs and Removal
  • Process Retailer Status Change Requests
  • ITVM Placement processing



  • Bachelor's degree from a four-year college or university; or equivalent combination of education and experience

Years of Experience:

  • Minimum of two years sales/marketing experience.

Other Requirements

  • Customer Service phone center skills
  • Strong work ethic, excellent time management and organizational skills, and a very precise and detail-oriented mindset in all areas of sales/marketing execution
  • Excellent oral and written presentation skills
  • Ability to form strong working relationships across interdependent functions
  • Proficiency in Word, Excel, and PowerPoint

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit