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Computer Operator I

Location: 

Port Of Spain, POS, TT, 00000

Requisition ID:  4649

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

Provide 24x6 operational support of product and services, our lottery operations, the agents, customers and services providers, as well as monitor IGT’s enterprise infrastructure and escalate issues as required. Also provide keep the Technology Manager and Computer Operator Leads abreast of activities that would affect IGT’s customer and the site.

Principle Duties and Responsibilities

· Monitor systems regularly for problems that may occur during the day/night and take corrective action where appropriate; notify senior personnel on reported incidents and follow the Escalation Procedures as well as IGT incident management process.

· Carry out all tasks on the daily and nightly checklists in order to ensure the effective and efficient operations of the department.

· Ensure system balancing is carried out nightly.

· Respond to NLCB queries in a timely manner.

· Generate reports upon request and ensure they are reviewed for accuracy and validity.

· Assist in recovery activities necessary to restore normal operations.

· Keep the Technology Manager and Computer Operator Lead abreast of activities that would affect IGT’s customers and the site (particularly system, product and/or service affecting problems).

· Maintain an environmentally safe computer room, acceptance tests lab and computer storage area.

· Ensure that office supplies utilized by the department do not fall below minimum requirements.

· Maintain the Tape and CD/DVD library at acceptable standards.

· Provide helpdesk support to the agents as appropriate.

· Participates in individual professional development by completing assigned development plan.

· Perform any additional duties and responsibilities as assigned.

 

 

Qualifications

  • 5 O’levels
  • Diploma in Computer Science or Information Technology.
  • Knowledge in Microsoft Office will be an asset.
  • 1 – 2 years of experience in a Linux/UNIX environment will be an asset.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-JE1

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.