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Systems Engineer III

Location: 

Pasay City, PH, 1300

Requisition ID:  10394

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

 

Responsibilities

•    Managing and resolving customer support tickets and requests for IGT casino management systems
•    Custom Reports, customized solutions for IGT casino management systems
•    Root cause analysis and code reviews where required
•    Assist R&D teams with proposed code changes to resolve identified defects where appropriate
•    Assist the Casino Systems Delivery teams with the implementation of new installs or upgrades as an escalation point and support as required
•    Review emerging products and features and provide the delivery and support teams with relevant training and knowledge sharing. Provide feedback to R&D teams on improvements to product design and/or issues where appropriate.
•    Training on any new product as required

Essential Competencies

Technical:

•    Programming Languages: C, C++, C#, Java - the ability to read and understand as well as develop and compile
•    APIs: RESTful APIs, Web Socket Subscriptions with JSON payloads – preferably experience with implementing OAUTH2. Soap XML based APIs in a .NET environment – ability to read, understand and troubleshoot
•    SQL Server: SQL Server 2008 and above – in-depth exposure to T-SQL, stored procedures, SQL functions, system administration, query optimization / tuning and troubleshooting performance issues. SQL Server Reporting Services 2012 and above, report design and stored procedures, queries, dynamic layout
•    Storage: Including SAN, vSAN and backup solutions such as VEEAM, Unitrends and NAS backups
•    Virtualisation: Hypervisors including Microsoft’s Hyper-V and VMWare’s ESXi, replication, V-Motion, Fault Tolerance, High Availability. Experience provisioning, configuring and troubleshooting Windows Server 2012 and above

Personal:

•    Ability to communicate effectively with non-technical staff and customers of cross-functional teams
•    Strong written, oral, and interpersonal skills
•    Highly self motivated
•    Ability to prioritise and execute tasks in a high-pressure environment
•    Ability to conduct research into software related issues
•    Ability to work independently and collaboratively in a team environment
•    Ability to work flexible hours when required and on-call on a rotation basis

 

Desirable Technical Competencies

•    Active Directory: Experience with administering a domain environment including creation of Group Policy Objects, LDAP authentication, adding and removing objects from a domain
•    Message Bus: RabbitMQ and Redis including HAProxy, writing producer and consumer queues and data persistence.
•    Docker: Experience deploying and supporting docker containers in a Linux environment
•    HTML5 and CSS3 and web-app experience
•    PowerShell v5 and above

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.