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Application Specialist / Trainer

Location: 

Pasay City, 00, PH, 1300

Requisition ID:  5417

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Primary Objectives

  • Provide assistance with all aspects of training and communications for Systems projects, including training development and delivery of training communication materials.
  • Provide assistance in the delivery of a range of project and corporate documentation and products including newsletters, brochures, manuals, user guides, case studies, website, company profile etc.

Responsibilities

  • Undertake detailed analysis to understand and assist with documenting business and functional requirements of systems development and enhancement projects with a view to translating these into high quality, easy to use client support materials.
  • Document existing procedures and assist in developing new procedural guides for system enhancements, as well as other technical writing as required.
  • Research and develop software training programs and materials for classroom based training - predominantly Train the Trainer.
  • Deliver applications training and communications products to ensure the smooth implementation of systems development/ enhancement projects.   
  • Support training evaluation and review process.
  • Undertake additional project activities such as system testing as required.
  • Undertake timely facilitation of internal and external training classes and forums both on and off-site.
  • Adhere to IGT ISO and internal process and procedures. 
  • Focus on projects through entire life cycle – start up to completion.
  • Update and develop course work and associated support material. 
  • Test new releases of software to ensure they meet market requirements.
  • Perform extensive analysis of casino business processes and operations for installation of new products as well as to support existing system installations. 
  • Develop excellent working relationships with high-level casino personnel. 
  • Constantly update and maintain a high level of understanding of IGT system products and casino industry standards. 

Qualifications

Skills & Abilities / Attributes 

  • Excellent written and oral communication skills.
  • Innovation and creativity exhibited in design of products.
  • Commitment to deliver to tight deadlines in a dynamic environment.
  • Attention to detail and quality.
  • Friendly, positive, personable manner.  
  • High level of commitment to documentation and knowledge sharing.
  • Identify and recommend “Best Practice” solutions wherever possible.

 

Experience

  • 3+ years experience covering:
    • Formal instructional design techniques, templates and process based on adult learning principles.
    • Extensive facilitation experience.
    • Time management and organisational skills across the design, development and delivery of training.
    • Delivery of software application training. 
    • Previous experience in a software development/support or consulting organisation is  considered an advantage.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.