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Product Trainer II


New York, NY, US, 10013

Requisition ID:  9374

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit

IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.


Responsible for the marketing activities in an assigned region, including but not limited to marketing research, developing and delivering product training for lottery retailers.

  • Assist lottery sales reps and managers and address issues with IGT equipment and services within assigned regional territory.
  • Investigate complex retailer software, accounting, and mechanical issues in the field.
  • Minimum of 25-30 weekly field visits including recently trained retailers within two weeks of training, top performing retailers in assigned territory, NRC referrals, equipment recovery, projects as assigned requiring retailer visit as well as follow up on open retailer issues.
  • Train on IGT equipment, services, and other products.
  • Deliver classroom training to new retailers as scheduled by NYL regional offices.
  • Develop training documents and materials.
  • Maintain level of proficiency with Sales Wizard, Cadence, ES and other IGT supported applications
  • Provide periodic field activity log updates (monthly).
  • Train IGT employees and lottery marketing reps on IGT equipment and other IGT products.
  • Support software and equipment releases and upgrades with QA testing assistance, training documentation and delivery (additional support).
  • Assists with other marketing projects as assigned.



  • Bachelor’s degree or equivalent
  • 2-3 years’ marketing related experience with background in customer relationship management
  • Excellent verbal and written communication skills; bi-lingual in Spanish is preferred
  • Ability to pass Motor Vehicle Record check
  • Excellent presentation skills
  • Proficiency in the use of software applications necessary to perform job functions
  • Willingness to travel in dedicated jurisdiction; thorough understanding of the NYC roadways and geography.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City