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HelpDesk Technician II


Moncton, NB, CA, E1H 2R6

Requisition ID:  4468

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.


The media duplication technician is primarily responsible for producing high quality EPROM and software copies by operating EPROM “burning” and software duplications devices. Executes assigned routine technical processes in an assigned function.

Produces and verifies high quality EPROM and software copies and other circuitry by operating EPROM “burning” and software duplication devices

  • Receives and reviews incoming job orders for quantity, materials, time frame and special handling
  • Participates in planning or plans work requests to optimize utilization of equipment
  • Selects correct duplication apparatus and program or algorithm to meet requirements of each work order
  • Reviews blanks and unduplicated materials to ensure appropriate selection for job at hand
  • Sets-up, adjusts and may calibrate EPROM burning and software duplication devices to ensure that specifications are met
  • Operates EPROM burning and software duplicating machines
  • Participates in resolving set-up and duplication quality issues
  • Participates in auditing duplicated materials and components for compliance with specifications
  • Participates in coordinating services from other areas, such as inventory control and purchasing, to facilitate duplication processes
  • Performs preventative maintenance and minor repairs of duplicating equipment
  • Participates in control of raw and finished goods inventory
  • Follows ISO certification documented procedures and controls
  • Associate's degree or High School diploma or equivalent
  • Has basic knowledge of I.T and or gaming industry regulations
  • Has basic level proficiency with several relevant ERP tools
  • Has basic knowledge of EPROM duplications and Software and related media duplication equipment and processes
  • Has basic knowledge of EPROM burning and software duplicating equipment, auditing and testing
  • Exhibits professional and autonomy. Demonstrates knowledge of techniques needed, and experience in dealing with the processes
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit