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Data Ops Analyst III

Location: 

Moncton, NB, CA, E1H 2R6

Requisition ID:  4868

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

The SPIELO brand represents a complete range of end-to-end gaming products for diverse gaming segments, including distributed government-sponsored markets, commercial casino markets, and Amusement With Prize (AWP) markets.

Summary

Provide support on projects or ongoing operations to internal and external customers on an in-house developed system sold commercially. The application has been sold to customers world-wide to support Video Lottery Terminals and Slot machines in wide-area networks and casinos. The role provides the operational support and monitoring tools to support the application. 

Responsibilities

  • Develop and support shell scripts to perform operational functions or monitoring of the system.
  • Interfaces with local Operations Manager, Project Manager and customer staff, as appropriate. 
  • Makes recommendations regarding improved operating systems and procedures.
  • Provides 24 hour front-line operations support on a scheduled basis. Responds accordingly during system emergencies to minimize financial penalties.
  • Investigates incidents in the production environment; develops incident reports and other follow-up items to the customer base.
  • Maintain accurate and complete status and information in ticket tracking systems
  • Maintain System Level documentation
  • Perform Release Management functions   

Qualifications

  • Post Secondary diploma in an IT related program 
  • Years of experience: 3-5 years IT experience (Operations, Software Development, Systems Support, Database Administration) 
  • Knowledge in key areas such as Linux, DB2 and Microsoft Server platforms
  • Experience with VMWare, PKI and Systems Monitoring tools would be an asset  
  • Soft skills: flexible, autonomous, take initiatives, stress resistant, capable of prioritizing tasks
  • Must be able to work as part of distributed team 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.