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Field Service Tech II


Mississauga, CA, L4V 1J7

Requisition ID:  13979

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit



The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the greater Ottawa area and Eastern Canada provinces. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability to diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.


•    Perform troubleshooting, maintenance, preventive maintenance and installation of gaming equipment and communication devices used at the customer location. 
•    Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional. 
•    Carries out assigned portion of hardware and software conversions and upgrades. 
•    Performs planned and preventative maintenance. 
•    Responds to customer issues for games and system interface 
•    Supports software and system integration verification tests for jackpots. 
•    Performs accurate and timely tracking and reporting on activities utilizing SAP and CADENCE programs and other software tools. 
•    Occasionally makes pre-installation site assessments to identify parts and wiring requirements at customer location. 
•    Other duties as assigned.


•    High school diploma or equivalent required
•    2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. 
•    Experience with AC/DC fundamentals. 
•    Reading and translating wiring diagrams. 
•    Maintaining, repairing and troubleshooting to component/circuit level. 
•    Testing programs with verification devices such as Kobetron and Chip Comparator 
•    Troubleshooting with input and output tests. 

•    Preferably located in Ottawa, Ontario

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership






IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit

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