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HR Shared Svc Coord II


Mexico City, DIF, MX, 0000

Requisition ID:  6838

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.



Global People Services Representative is a primary point of contact for employees and managers to answer general P&T questions. This role also provides support, through our regionalized Global People Services model, to Business Partners and Centers of Expertise (COE) through a variety of standardized and operational processes, to provide a shared administrative support resource from a centralized services perspective

Role Priorities:

·       Responsible for workforce administration for assigned regional geography, including:

o  Handling and coordination of all aspects of the employee life-cycle such as hiring, terminations, market adjustments, promotions, country transfers, contract updates, changes to terms and conditions, etc.

o  Performing P&T transactions in P&T systems, SuccessFactors, for employees in all locations

  • Facilitating the on-boarding of new employees covering high-level overview of corporate history and information, Benefits, Diversity and Respect training

o  Maintaining employee documentation as required, such as personnel files, social security files, state reports, confirmation of employment eligibility, medical files, etc.

o  Supporting employee and manager inquiries and processing requests following the required guidelines

o  Educating employees and managers of services available to them and encouraging self-service tools such as myGPS and other systems

o  Adheres to metrics and SLAs where applicable



  • Associate’s degree in Business Administration, Human Resources, or related field (Bachelor’s degree preferred)


  • 1-3 years of related experience preferably in Human Resources (knowledge in benefits administration) or within a service delivery environment; advanced levels require 4-5+ years of experience


  • Technical proficiency in Microsoft Office Suite – Outlook, Word, Excel, PowerPoint and TEAMs


  • Data entry experience

Keys to Success

Critical knowledge and competencies required:

  • Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence – over the phone, through e-mail, or in all other interactions


  • Expertise in local labor law where required


  • Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations


  • Build strong customer focus, delivering solutions with our employees in mind


·       Ability to work independently and function well in a team and matrix structure


  • Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the People & Transformation function


  • Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail


  • Treat highly confidential information with utmost integrity



IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit