Call Center Associate I - Mexico
Mexico City, MX, 11810
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilidades
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Responde a las llamadas entrantes de clientes, minoristas y clientes de loterías
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Responde llamadas brindando un servicio rápido, preciso y nivelado a los Clientes, que incluyen: activación de tarjetas, reemplazo / restablecimiento de PIN, tarjetas perdidas y robadas y conversión de cupones.
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Responde a las llamadas de los minoristas para proporcionar un servicio rápido y preciso que incluye descargas, solicitudes de suministro, solicitudes de envío, resolución de problemas y escalada de problemas.
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Diagnostica y soluciona problemas y toma las medidas adecuadas.
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Promover y mejorar las excelentes relaciones con los clientes.
Requisitos
*Diploma de Secundaria o equivalente.
*1 año de experiencia en servicio al cliente dentro de un centro de llamadas o industria comparable preferida.
*Capacidad para operar una computadora y navegar a través de funciones.
*Habilidades básicas de entrada de datos.
*sólidas habilidades de comunicación oral y escrita
*sólidas habilidades de servicio al cliente.
Habilidades
- Construcción de relaciones colaborativas
- Toma de decisiones
- Impulso por resultados
- Fomentar la innovación
- Energía personal
- Auto liderazgo
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.