Share this Job

Professional Services Consultant

Location: 

MS Statewide, MS, US

Requisition ID:  9516

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Overview

Professional Service Consultants who are part of our Delivery Services team travel around the US, and in some cases around the world, working as the face-to-face consultant for IGT’s proprietary systems at our client sites. IGT's software systems reach across multiple casino operational areas and casino software platforms. IGT's Professional Services Consultants analyze customer's business operations, help customers implement new software by guiding them through the configuration and training process and then provide first level support during the user acceptance testing and project implementation.

Flex schedule 50/50 remote/in-office when not traveling 
This position can be based in Las Vegas, Reno, Egg Harbor NJ, or Gulfport MS

Responsibilities

• As a PSC you will be assigned to IGT domestic systems installations, and upgrades for any of the twenty plus IGT Gaming Systems software applications.
• Utilize the latest technology for configuring, training, and supporting IGT proprietary software as it relates to installations and upgrades. Ensuring you and IGT remain the leader in the industry contributing to IGT’s bottom line.
• Put your superior analytic and troubleshooting skills in play by solving problems with upgrades and new installations helping the Systems Delivery Services team triumph with 100% client satisfaction.
• You and your Manager will identify what your passion is and make sure an individual development plan is created that helps you grow in your passion area.
 

Qualifications

• Provide professional services consulting around casino business operations, analysis, mentoring, training and support to casino operators on IGT gaming systems products,
• Two (2) to five (5) years related experience and/or education required, Bachelor’s degree preferred
• Technical responsibilities include knowledge of casino operational business practices, problem identification, software configuration & implementation, testing, training, and support
• Technical aptitude, professional presentation skills and superior customer service skills required
• Previous experience providing Mentoring, Training, and Support with software integration requiring varied interpersonal and technical skills
• Must be able to work cross functionally with Product Management, Engineering, Course Development, Support and Technical Training Support Services regarding Product Development, Documentation & Internal Training and Readiness
• Technical aptitude, professional presentation skills, and superior customer service skills required
• Ability to travel on average 50% but up to 80% (frequent and extended for multiple weeks at a time)
• Must be at least 21
• Must be able to stand for a full shift
• Must pass a background check
• Must be able to obtain required gaming licensing approvals with multiple jurisdictions required
• Available to work some weekends/holiday's
• Work overtime as required
• Credit check required

Preferred Qualifications

• Casino Marketing and/or Player Loyalty- Patron Management or Various Bonusing products
• Various other Casino Gaming Products - Tournament Manager or Dynasty ETG
• Casino Accounting - Machine Accounting
• Casino Slot Operations - EZPay, Machine Accounting; Fills & Jackpot Processing, Attendant Workstation, Advantage Monitor or Drop Utility
 

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

 

 

In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit www.igt.com.