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Head of Delivery (Gaming)


London, LND, GB, EC2A1AF

Requisition ID:  4417

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Role Overview


We are looking for a high energy, innovative Head of Delivery to lead a team focused on digital delivery of customer-centric products and services. This is a Senior Director position and you will report into the Vice President of PlayDigital Technology.


Due to our international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets. IGT strongly believes in personal development and invests continually in training and coaching.



o    You will lead a team focused on digital delivery of customer-centric products and services
o    Deliver quality, repeatable, reliable, and scalable solutions on time and within budget
o    You will serve as the primary escalation for customer inquiries and concerns
o    Ensure the PlayDigital “product on-shelf” approach is followed by efficient and flawless delivery of solutions and services
o    Recommend best practices for “product-on-shelf” based on competitive insights and customer feedback
o    Build positive and productive working relationships – the core values at IGT – through close collaboration with external and internal stakeholders
o    You will lead multiple delivery teams, across several countries & time zones
o    Plan product priorities together in close collaboration with product management and product technology functions
o    Work closely with Sales, Marketing and IGT Regional teams to identify opportunities, supporting them throughout the RFP process and potentially engaging in pre-sales benchmarking
o    You will lead customer negotiations for delivery priorities, change requests, contracts, service level agreements, statement of work, and other necessary obligations of as product and services supplier
o    Operate within an Agile methodology
o    Synchronize the development cycles across the organization. Ensure processes and practices are in place for continuous exploration, integration, and deployment.
o    Together with Agile Project Managers ensure integration management including...


•    Scope Management
•    Monitoring and controlling
•    Time Management 
•    Cost Management
•    Quality Management
•    Human Resource Management
•    Communication Management
•    Risk Management
•    Procurement Management
•    Stakeholder Management


o    Partner with Solution Manager, Solution Quality Manager and IGT teams outside of PD such as InfoSec, Compliance and Data Centre operations to apply preventative maintenance and security best practices
o    You will guide the Regional Services Managers in best practices around software maintenance, security maintenance and preventative maintenance
o    Create and own execution strategy for any System Delivery. Full knowledge of the current PD tech stack of Customer, future PD stack, latest State Regulations impacting Digital solutions, any upcoming RPFs for that site. Custodian of site-specific PD Environment Architecture and latest Bill of Materials.
o    Ensure the Solution has built-in quality and preserves the integrity of the PlayDigital Product Stack 
o    Evaluate team performance and develop training needs



o    Undergraduate degree is required 
o    5+ years in Lottery / Gaming technology 
o    English language fluency
o    Excellent communication skills, teamwork, and collaboration.
o    Demonstrated success with agile methodology
o    Demonstrated success working in a cross-functional, matrixed team environment on multiple projects
o    A strong sense of urgency, action orientation, drive for results and pragmatism are a must 
o    Demonstrated ability to develop practical solutions to address complex organizational challenges 
o    Ability to influence 
o    Strong project management skills, must have ability to initiate project plans and balance multiple changing deadlines and priorities delivering on or ahead of budget and schedule 
o    Strong problem solving and critical thinking skills
o    Demonstrated ability to initiate and serve as the subject matter expert building credible relationships quickly.
o    Excellent learning agility – ability to digest information quickly, apply existing knowledge in new makes, make connections across different areas and identify key questions / areas to explore
o    Must attract great talent and build effective teams


Expected Role Behaviour


•    Drive results to achieve high-quality work results regardless of work complexity
•    Build collaborative relationships both internally and externally
•    Decision making to identify and understand situations; identify opportunities to proactively resolve
•    Personal energy to proactively address situations and adopt a positive approach and resilience in front of change and obstacles
•    Self-leadership to continuously learn and develop yourself
•    Foster innovation


Company Benefits


•    Challenging projects using cutting-edge technologies
•    Continuous professional growth
•    Excellent working conditions and Class-A office
•    Budget for learning, sport and other perks
•    Pension 
•    Life insurance x 3 
•    Income protection 
•    Travel Insurance
•    Private medical 
•    Private dental 
•    Gym membership
•    25 days holiday


Life at IGT


-    12,000 employees
-    Freedom and autonomy to work how you want to
-    Many employees been here at IGT for 10, 15, 20+ years
-    Market Leader in field
-    US$6B revenue
-    Lots of opportunity for development
-    Very good working conditions 
-    Informal work environment
-    Global Footprint
-    Continuously work with leading-edge Technology
-    IGT’s GameTouch™ 20 Wins Lottery Product of the Year at the International Gaming Awards (2019) 
-    We are IGT: 





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming.  For more information, please visit