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Systems Engineer II


Las Vegas, NV, US, 89119

Requisition ID:  12225

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit


IGT is hiring an Application Support Specialist to support our clients throughout the US on the following IGT Products: Slot Floor Operations Products such as Machine Accounting, FJP (Fills & Jackpot Station), Advantage Monitor, Attendant Workstation, Drop Utility & EZ Pay (Casino Floor and Audit Operations), Mobile Applications.  We ask you are familiar with one or more of these casino operation areas.


•    Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging computer systems, complex software, or networked and/or wireless systems.
•    Managing cases, requests and enhancements using online tools and processes. 
•    Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner.
•    Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times. Administer and resolve applications issues, provide updates, workaround resolution and perform root cause analysis as well as problem management.
•    Identify and provide resolutions ranging in complexity from medium to high.
•    Create productive relationships with and between counterparts of engineering and customer support departments.
•    Ensure that solution and application support documentation is maintained to the highest quality and accuracy. 
•    Ability to travel domestically and possibly internationally up to 25% of the time.

Other Responsibilities 

•    To assist with the support of internal applications and infrastructure.
•    Creation and distribution of knowledge and information with other team members and the company. 
•    Providing assistance and cover for other team members where required.
•    Ability to learn and master employer-specific software.
•    May be involved in customer installation and training.
•    Obtain and maintain gaming licensing in numerous gaming jurisdictions (state and tribal).
•    Ability to create and update Knowledge Base Articles on support of our applications.



Required Qualifications

•    Excellent analytical and problem-solving skills.
•    Practical experience of Advantage Machine Accounting, Ezpay, Drop Utility, FJP or Previous Casino Experience in Audit, Slot Floor Operations.
•    Ability to work both independently and as part of a team. 
•    Excellent customer service skills. 
•    Excellent written/oral communication and presentation/product demonstration skills.
•    Flexibility - responsibilities may require evening and weekend work as well as it is an on-call position.
•    Excellent communication and interpersonal skills.
•    Strong organizational skills and a keen attention to detail.

Desirable Qualifications

•    Previous experience dealing with support cases or requests via e-mail, telephone and in person. 
•    Strong working knowledge of SQL Databases & network configuration.
•    Strong requirement gathering and specification planning. 
•    Ability to understand the logic flow of programming through reading T-SQL content. 
•    SQL Server administration or development. 
•    Ability to write stored procedures, jobs and T-SQL queries to troubleshoot and create workarounds.
•    Strong Report Builder creation and modification skills
•    Strong understanding of change and release management.
•    Strong understanding of problem management. 
•    Strong understanding of software development cycle.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership





IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.


At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $50,000 - $101,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.


IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit

Nearest Major Market: Las Vegas