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Sr. Salesforce Administrator-Remote

Location: 

Las Vegas, NV, US, 89113

Requisition ID:  9078

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.

Overview

The Sales Operations Department is a team of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build to aid the internal partners we support (Sales). Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build a world-class sales planning operation. Our team thinks smart, strategic and scalable, and will push you to do the same.

We are looking to hire a Senior Salesforce Administrator to join the team. As IGT’s product portfolio has grown, our Salesforce environment continues to scale with it. You will be the first line of defense for operational questions and from both our Sales Product Specialists and Product Owners. The ideal candidate is looking to

1) Make an impact on a growing team and company

2) Enable us to scale our operations to match our growth

3) Show a fundamental understanding of how users interact with Salesforce and the best ways to enable their success.
 

Responsibilities

* Tending to the everyday requests and questions from both Sales and Product on Salesforce
* Administrative tasks on Salesforce, including but not limited to assigning user profiles, reviewing access, creating fields, workflows, etc.
* Participating in our agile development process with our team of Salesforce developers to design, test, and implement new features on Salesforce
* Interviewing business users (Marketing, Sales, Support, Finance) to understand their processes and identifying where we can add features/workflows to make their jobs easier
* Act as an informal mentor to other SFDC Admins on the team, especially Associate/Junior level; this may include training and shadowing
* Bring a code “second” mentality by offering out of the box functionality and options before introducing code.
* Be involved within the Salesforce community by keeping up to date with their quarterly releases and communicating the impact to our org.
 

Qualifications

* Have 8+ years of Salesforce administrator experience doing things like designing, configuring & maintaining security/sharing rules, permission sets, field level security, record level security, roles and profiles.
* Administrated Salesforce Service Cloud, Sales Cloud or Community Cloud platforms
* Administrated Salesforce CPQ (SteelBrick) and/or FinancialForce applications
* Think in terms of simplicity and scalability in Salesforce. 
* Have a knack for listening and interpreting user requirements and then turning them into action
* Experienced with Change Management Strategies & Solutions 
* Experience with Agile development practices and a sprint delivery model
* You are a self-starter who isn’t afraid to ask challenge the current process
* Solutions and Results Driven – with a desire to continually improve efficiency
* Ability to manage projects and deadlines including team of consultants
* Experience working with large data sets and multiple databases
* Advanced business analysis skills - you are able to look at processes and how data flows, and understand the downstream business impacts of decisions
* Salesforce Admin/Advanced Admin certification required. Other certifications like Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder, Platform Developer 1 can be substituted in lieu of.
* Experience designing complex Flows and utilizing Flow Orchestrator
* You have the ability to communicate technical info to both technical and non-technical audiences (written and verbally)

Preferred Qualifications:

* Tableau Analytics
* Experience with Copado
* Experience with SOQL/SQL - familiarity and comfort with querying data
* Tableau Desktop & Server/ Bower BI
* Marketing Cloud experience and certification
* Javascript, LWC, and Apex knowledge

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MP

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.


Nearest Major Market: Las Vegas