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Field Services Tech II (LVGU)-Swing Shift


Las Vegas, NV, US, 89113

Requisition ID:  9683

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit



Join the WINNING TEAM at IGT Global! IGT is seeking a Gaming Field Services Technician in the area of Las Vegas, NV. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization. 


IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

  • Company vehicle to take home for work use only (Field Services only)
  • Medical benefits day one of being an IGT employee
  • 12 paid holidays plus 2 floating holidays per year
  • 3 weeks of paid vacation per year, prorated first year
  • 401K with employer match and 100% vested day one
  • Company paid parental leave, life insurance, short term disability and long-term disability
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement



The Field Service Technician is responsible for maintaining and servicing IGT equipment at specific locations by providing customer service and performing a variety of duties related to the installation, troubleshooting, maintenance, removal, and repair of Electronic Gaming or Lottery Devices and all related systems, equipment, and signs. 


This is a swing shift that starts at 3pm and requires weekend work. (Friday & Saturday's Off)


  • Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
  • Support various EGM and Systems projects including new casino openings and expansions.
  • Successfully delegate to peer staff on various EGM system projects.
  • Knowledge share with internal and external customers on new products.
  • Maintain accurate inventory of parts issued. 
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
  • Follow documentation, policies and procedures and perform tasks with minimal supervision.
  • Reading and translating wiring diagrams.
  • Resolve technical problems and perform program upgrades, and download set up.
  • Testing programs with various verification devices, e.g., Chip Comparator.
  • Troubleshoot with input and output tests.
  • Set up game options and test various devices, e.g., bill validators.
  • Test pay table, reel strip and bonus awards.
  • Install and repair and maintain fiber optic lines and WAP telephone lines.
  • Knowledge share with customers on basic game functionality.
  • Maintain a positive image of IGT with co-workers and IGT’s customers.
  • In-depth user-level knowledge of SAP.



  • High School Diploma or equivalent required.
  • Typically requires multiple years of electronics or slot tech experience, as well as project or team lead experience.
  • Knowledge and understanding of AC/DC fundamentals.
  • Must be computer literate and have documented networking experience.
  • Knowledge of tools and experience using the tools is required.
  • Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed. Flexibility of work location is a must. Potential travel (globally) on an as-needed basis could be required. 
  • Must have the ability to maintain a neat appearance, in adherence with IGT Uniform policy.
  • Must be able to lift 75 pounds and able to stand a full shift.
  • Able to work in adverse conditions for an extended period of time.
  • Ability to follow policies, procedures, and safety guidelines.
  • Work well under pressure, in a team-environment, and with little direct supervision. 
  • Ability to obtain and maintain a gaming license
  • Must have a valid State’s driver’s license with clean driving record.
  • Required to able to obtain a gaming card.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership


IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit



At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range for the Field Services Tech II (LVGU)-Swing Shift role is $33,600 - $64,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 


Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements

Nearest Major Market: Las Vegas